Job Description: Rotational Shift Timings : 06:00 Am - 03:00 Pm/ 11:00 Am - 08:00 Pm/ 12:00 Pm - 09:00 Pm/ 02:30 Pm - 11:30 Pm/ 09:00 Pm - 06:00 Am/ 11:30 Pm - 08:30 Am. Rotational Week-Off As a Ticketing Executive, your primary responsibility will be to manage ticketing operations and ensure smooth and efficient ticketing processes for customers. You will be responsible for handling ticket reservations, cancellations, and exchanges, and providing exceptional customer service. This position requires strong organizational skills, attention to detail, and excellent communication abilities. Responsibilities: · Manage ticketing operations, including ticket reservations, cancellations, and exchanges. · Ensure accurate and timely issuance of tickets to customers. · Collaborate with airlines, travel agencies, and other ticketing partners to obtain necessary ticketing information. · Handle ticketing system updates, fare calculations, and refunds as required. · Provide outstanding customer service by addressing customer inquiries, resolving ticketing issues, and handling complaints. · Assist customers with itinerary changes, seat assignments, special requests, and other ticketing-related matters. · Maintain a professional and courteous manner while interacting with customers both in person and over the phone/email. · Liaise with airlines, travel agents, and other partners to ensure smooth ticketing processes. · Stay updated with industry trends, ticketing regulations, and system enhancements, and provide recommendations for process improvements. · Maintain accurate records of ticketing transactions, including sales, refunds, and exchanges. · Prepare regular reports on ticketing activities, sales performance, and customer feedback. · Monitor ticketing systems and databases for accuracy, ensuring data integrity. · Assist in training and mentoring junior ticketing staff. · Collaborate with the team to ensure efficient workflow and share knowledge and best practices. · Support during peak periods, special promotions, or other high-demand situations. Job Types: Full-time, Permanent Experience: TICKETING: 1 year (Required) License/Certification: IATA Certificate (Preferred) Work Location: In person Location - CG Road, Ahmedabad - 380009 Job Types: Full-time, Permanent, Fresher Pay: ₹19,000.00 - ₹28,800.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Rotational shift UK shift Ability to commute/relocate: Navrangpura, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Shift Timings : - 06:30 AM to 03:30 PM / 09:00 PM to 06:00 AM / 09:30 PM to 06:30 AM One Time Meal Facility Available Job Description : - Customer Service Representative Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. · Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹23,500.00 - ₹28,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Night shift UK shift US shift Weekend availability Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Shift Timings : - 06:30 AM to 03:30 PM / 09:00 PM to 06:00 AM / 09:30 PM to 06:30 AM One Time Meal Facility Available Job Description : - Customer Service Representative Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. · Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹19,700.00 - ₹25,000.00 per month Benefits: Food provided Paid sick time Provident Fund Schedule: Rotational shift Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Job Description Title: Customer Service Representative Shift Timings: 06:00am to 03:00pm IST / 05:30pm to 02:30am IST / 04:30pm to 01:30 am IST / 07:00pm to 04:00am IST / 05:00am to 02:00pm IST/04:00 AM to 01:00 PM IST /09:30 PM to 06:30 AM IST For any queries, please contact 9274018561/ 9265898168 We are looking for highly focused individuals with basic computer proficiency to join our team as Remote Surveillance Customer Service Representatives. This role is ideal for those who can remain attentive for extended periods, process information quickly, and communicate effectively. The position involves monitoring security systems, handling alarms from various portals, reviewing footage for verification, and coordinating with law enforcement when required. This is an excellent opportunity to work in one of the fastest-growing industries globally. If you have a keen eye for detail, the ability to work under pressure, and a willingness to adapt to new technologies, this role is perfect for you. Gamers are welcome – if you excel at maintaining concentration and reacting swiftly, you’ll fit right in! Key Responsibilities include but are not limited to - 1. Remote Monitoring & Alarm Handling Continuously monitor live surveillance feeds for security breaches, suspicious activity, or incidents. Assess and respond to alarms triggered on various platforms, ensuring prompt action. Accurately classify alarms as genuine threats, false alerts, or technical errors. Escalate critical situations to supervisors or emergency responders when necessary. 2. Video Review & Verification Review recorded footage to verify incidents and identify any unauthorized activity. Compare current incidents with past recordings to detect patterns or recurring threats. Maintain accurate records of reviewed footage, noting timestamps and key details. 3. Communication & Incident Reporting Communicate professionally with law enforcement, security teams, and emergency responders when necessary. Provide real-time updates and clear descriptions of incidents over the phone or via written reports Ensure accurate documentation of all incidents, including time, location, and actions taken. Prepare and submit daily or shift-end reports summarizing activities and incidents handled. 4. Technical & System Management Operate various surveillance software and tools efficiently. Use Microsoft Word and Excel to document and organize reports Troubleshoot minor technical issues related to system connectivity or alerts. Follow operational procedures for handling security threats and system errors. 5. Team Collaboration & Continuous Learning Work closely with team members to ensure seamless coordination during shift changes. Participate in regular training sessions to stay updated on industry best practices and software improvements. Adapt to evolving security technologies and protocols. Required Skills & Qualifications - 1. Technical Skills Basic proficiency with computers and applications such as MS Excel, MS Word, and web-based tools. Familiarity with operating multiple screens and software applications simultaneously. Ability to quickly learn and adapt to new security monitoring platforms. 2. Focus & Attention to Detail Strong ability to stay focused for extended periods and monitor multiple screens at once. Keen attention to detail to detect unusual activities and assess security threats. 3. Communication & Problem-Solving Ability to communicate clearly and professionally in English, both spoken and written. Strong decision-making skills to assess situations and take appropriate actions quickly. Ability to remain calm under pressure and handle emergency situations efficiently. 4. Work Ethic & Adaptability Willingness to work in a fast-paced, high-alert environment. Ability to work in rotating shifts, including nights, weekends, and holidays. Punctuality and reliability to ensure smooth shift transitions. 5. Preferred Qualifications (Can vary for different divisions) Prior experience in customer service, security monitoring, or surveillance operations is a plus. Background in gaming or eSports is a plus, as these skills translate well to high-focus tasks. Experience in handling emergency communications or working with security agencies is an advantage. Why Join Us? 1. Growing Industry & Career Stability, Competitive Pay Remote surveillance is one of the fastest-growing industries globally, offering long-term career prospects. Be part of a field that plays a critical role in security and crime prevention worldwide. Earn a competitive salary. 2. Work in a High-Tech & Engaging Environment Gain hands-on experience with advanced surveillance technologies and security systems. Work in a dynamic setting that keeps you engaged and mentally stimulated. 3. Skill Development & Career Growth Learn valuable skills such as real-time decision-making, emergency communication, and report writing. Opportunities to advance into leadership roles based on performance and expertise. 4. A Team That Values Your Skills Work with a supportive and professional team that values your focus and dedication. Gamers are welcome – if you have the ability to focus for long hours and process information quickly, this role is perfect for you! How to Apply If you are highly focused, tech-savvy, and eager to work in a fast-paced, high-responsibility role, apply now! Join a team that plays a crucial role in global security and be part of an exciting and rewarding industry. Job Types: Full-time, Permanent Pay: ₹19,742.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Night shift UK shift US shift Weekend availability Education: Bachelor's (Required) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 9274018561

Job Description ( International Voice Process Executive ) Shift Timings : Shift Timings: 06:00am to 03:00pm IST / 05:30pm to 02:30am IST /09:30 PM to 06:30 AM IST / 03:00 PM to 12:00 PM Job Description Responsible for providing correct & effective communication to existing & prospective customers about products & their applications Responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in Company as a partner of choice Responsible for collecting data and managing it Responsible for identifying customer needs and closing query calls Conduct telephonic interaction with customers provide information about product and services. Acquire and analyze relevant information to evaluate validity of concern. Education: Minimum qualification: 12th Pass Required experience: 6 Months -3 years post graduation; experience in Customer Support to UK/USA/Australian Client Mandatory skills: Self motivated Good Communication Skills Good Customer Relationship Management Skills Job Types: Full-time, Permanent Pay: ₹19,742.00 - ₹25,000.00 per month Benefits: Food provided Paid time off Provident Fund Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Night shift UK shift US shift Experience: total work: 1 year (Preferred) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person