We are looking for a qualified VoIP network engineer to oversee the installation and management of our VoIP network. In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. To ensure success as a VoIP network engineer, you should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security. A top-class VoIP network engineer will be able to design and deploy the perfect networking system to meet the current and future networking needs of our company. VoIP Network Engineer Responsibilities: Meeting with IT managers to determine the company’s networking needs. Analyzing existing VoIP networks and computer systems. Developing architecture plans for voice and data services. Installing network hardware modules including IP and PBX communication servers. Designing and implementing Cisco Unity systems. Troubleshooting VoIP network issues. Analyzing and upgrading network security systems and protocols. Adding network users and managing company permissions. Optimizing network installations for future expansion. Training staff on network and system protocols. VoIP Network Engineer Requirements: Bachelor’s degree in information technology, computer science, or a similar field. Previous experience working as a VoIP network engineer. In-depth knowledge of VoIP systems and IP Protocols. Knowledge of hardware systems including servers, memory modules, processors, and peripherals. Detailed knowledge of network security systems and software. Good project management skills. Familiarity with WAN and LAN systems. Excellent troubleshooting skills. Advanced written and verbal communication skills. Job Types: Full-time, Permanent Pay: From ₹40,000.00 per month Benefits: Food provided Provident Fund Schedule: Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): We must fill this position urgently. Can you start immediately? Experience: Total Work: 3 years (Required) Work Location: In person

We are looking for a qualified VoIP network engineer to oversee the installation and management of our VoIP network. In this role, you will be responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. To ensure success as a VoIP network engineer, you should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security. A top-class VoIP network engineer will be able to design and deploy the perfect networking system to meet the current and future networking needs of our company. VoIP Network Engineer Responsibilities: Meeting with IT managers to determine the company’s networking needs. Analyzing existing VoIP networks and computer systems. Developing architecture plans for voice and data services. Installing network hardware modules including IP and PBX communication servers. Designing and implementing Cisco Unity systems. Troubleshooting VoIP network issues. Analyzing and upgrading network security systems and protocols. Adding network users and managing company permissions. Optimizing network installations for future expansion. Training staff on network and system protocols. VoIP Network Engineer Requirements: Bachelor’s degree in information technology, computer science, or a similar field. Previous experience working as a VoIP network engineer. In-depth knowledge of VoIP systems and IP Protocols. Knowledge of hardware systems including servers, memory modules, processors, and peripherals. Detailed knowledge of network security systems and software. Good project management skills. Familiarity with WAN and LAN systems. Excellent troubleshooting skills. Advanced written and verbal communication skills. Job Types: Full-time, Permanent Pay: From ₹40,000.00 per month Benefits: Food provided Provident Fund Schedule: Night shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Application Question(s): We must fill this position urgently. Can you start immediately? Experience: Total Work: 3 years (Required) Work Location: In person

Job Titile - UK Healthcare Recruitment Shift Timings: - 12:30 PM -09:30 PM / 09:00 PM - 06:00 AM Working Days: - 5 Days Work Location :- Ahmedabad Employment Type: - Full Time ( Permanent ) Facility:- One Time Meal Provided, Leave Encashment, Provident Fund What we Offer Competitive Salary Opportunities for Career Growth and Development A dynamic and collaborative work environment About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions . Our representatives can provide you with on-site support across the globe if required. With over sixteen years of experience and excellence in service, we have been a trusted business partner to our clients. At Technomine, we bridge the gap between talent and opportunity, offering Marketing Specialists the chance to collaborate with dynamic companies across the UK, USA, Canada, and Australia. Our network is a vibrant ecosystem of innovative businesses, each committed to excellence in their fields. As a Marketing Specialist within our umbrella, you'll gain invaluable exposure to diverse markets, cutting-edge strategies, and the latest industry trends. With Technomine, you're not just joining a company; you're stepping into a global arena where your skills can thrive and your ideas can shine. We are looking for an enthusiastic Marketing Specialist to join us & be part of a new growing team with excellent career growth opportunities in near future. Job Description Responsibilities Sourcing, screening, interviewing, and evaluating candidates Fostering long-term relationships with candidates Reviewing and understanding job requirements Reviewing applicants to verify if position requirements are met Researching new technologies Maintaining database Preparing and sending daily recruiting reports to the team manager Handling clients Handling conference calls Acting as a mentor, instructing and training junior recruiters Qualifications Graduate in any discipline 1 to 3 years Good written and verbal communication skills Good interpersonal skills Proficiency in MS Office, and navigating the internet and social media channels Recruiting and sourcing Skills Negotiation and selling Skills Analytical skills Other Information: Job Location: Ahmedabad (Gujarat), C G Road In front of BSNL Office, Shift Timings : - 12:30 PM- 09:30 PM / 09 PM - 06 AM Skill Set Good Communication Skill Healthcare Recruitment Experience OR Experience of UK Healthcare compliance will be helpful ( 6 Months - 1 Year ) Computer Skill Job Types: Full-time, Permanent Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Morning shift Night shift UK shift Experience: Total Work: 1 year (Required) Work Location: CG Road Ahmedabad Job Types: Full-time, Permanent Pay: ₹23,500.00 - ₹35,000.00 per month Benefits: Food provided Paid sick time Provident Fund Schedule: Fixed shift Night shift UK shift Supplemental Pay: Yearly bonus Application Question(s): Do you have handson experience in Locum Nursing Recruitment ? Experience: Recruitment: 1 year (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Shift Timings : - Rotational ( 24*7 ) - Flexibility Week Off - 2 ( on Week Days ) One Time Meal Facility Available Job Description : - Customer Service Representative – Travel Industry Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: •Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. •Co-ordinate the activities of the Customer Service team; provide support and advice to team members. •Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. •Evaluate customer feedback and identify ways to maximise customer satisfaction. •Ensure that standard operating procedures are documented and maintained. •Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Work Details- Technomine Travel Solutions ADMIN EXECUTIVE – TRAVEL & TOURS Tour loading System updates Ticketing (sending final documentation to suppliers and customers) Sending rooming lists E Ticket checking Other ad hoc duties as required by other departments from time to time Basic Qualifications: · Should have good knowledge of Travel Industry (International Destinations) · 3+ years' experience in Travel domain. · Fluency in English (oral and written communication skills) SHIFT TIMINGS : - 24*7 Rotational ( Biweekly Change in Shift will happen ) REQUIREMENT Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹19,700.00 - ₹30,000.00 per month Benefits: Food provided Paid sick time Provident Fund Schedule: Rotational shift Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 9265898168

Shift Timings : - Rotational ( 24*7 ) - Flexibility Week Off - 2 ( on Week Days ) One Time Meal Facility Available Job Description : - Customer Service Representative – Travel Industry Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: •Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. •Co-ordinate the activities of the Customer Service team; provide support and advice to team members. •Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. •Evaluate customer feedback and identify ways to maximise customer satisfaction. •Ensure that standard operating procedures are documented and maintained. •Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Work Details- Technomine Travel Solutions ADMIN EXECUTIVE – TRAVEL & TOURS Tour loading System updates Ticketing (sending final documentation to suppliers and customers) Sending rooming lists E Ticket checking Other ad hoc duties as required by other departments from time to time Basic Qualifications: · Should have good knowledge of Travel Industry (International Destinations) · 3+ years' experience in Travel domain. · Fluency in English (oral and written communication skills) SHIFT TIMINGS : - 24*7 Rotational ( Biweekly Change in Shift will happen ) REQUIREMENT Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹19,700.00 - ₹30,000.00 per month Benefits: Food provided Paid sick time Provident Fund Schedule: Rotational shift Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 9265898168

ABOUT TECHNOMINE: Technomine serves as your trusted offshore partner, offering customized outsourcing solutions to support your success. We specialize in: Business Process Outsourcing Knowledge Process Outsourcing Recruitment Process Outsourcing Accounting Process Outsourcing Research & Development Our experts assess your needs, streamline your processes, and provide strategic consultations to enhance efficiency and drive growth. The Technomine Journey: Founded in 2008 as a financial services provider in the U.S., Technomine has grown from a three-person team to a 350+ strong workforce, delivering excellence with integrity. 2010-2011: Expanded to the UK, added healthcare, accounting, and RPO services across Europe & North America. 2013: Established Middle East division for recruitment in construction, oil & gas, engineering, and IT. 2015: Launched video surveillance and record retrieval services, expanding to Europe, the UK, U.S., and Canada. 2017-2019: Diversified into security, recruitment, healthcare, and IT, providing seamless front-end and back-end support. Today, Technomine serves multiple industries with customized outsourcing solutions worldwide . Job Description: “Learn And Grow Your Personality” Designation: Assistant to the CFO (Female Preferred) Job Summary: The Assistant to the CFO provides comprehensive administrative and organizational support to the Chief Financial Officer (CFO). The role involves managing schedules, coordinating meetings, handling confidential information, assisting in financial tasks, and ensuring smooth communication between internal and external stakeholders. The ideal candidate should possess strong administrative abilities, financial acumen, and excellent communication skills. Key Responsibilities: 1. Calendar & Meeting Management: Manage the CFO’s calendar, schedule meetings, appointments, and conference calls. Prepare meeting agendas, take detailed notes, distribute action items, and follow up on key decisions. 2. Travel & Expense Management: Coordinate complex domestic and international travel, including booking flights, hotels, and transportation. Review and submit expense reports for the CFO and finance team. 3. Correspondence & Documentation: Draft and edit correspondence, letters, emails, and presentations on behalf of the CFO. Maintain an organized filing system for important financial documents and records. 4. Financial Reporting & Project Support: Assist in compiling financial reports, gathering data, and preparing presentations for senior management and board meetings. Support special projects, including research, data analysis, and project management. 5. Liaison & Coordination: Act as a point of contact for internal and external stakeholders regarding financial matters. Facilitate communication and ensure timely follow-ups on financial and operational activities. Required Skills & Qualifications: Administrative Proficiency: Strong skills in calendar management, scheduling, and multitasking. Financial Acumen: Basic understanding of accounting principles, financial statements, and key financial metrics. Communication Skills: Excellent written and verbal communication to interact effectively with senior executives and diverse stakeholders. Confidentiality: Ability to handle sensitive financial information with discretion. Technical Proficiency: Expertise in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with financial software is a plus. Experience: 01 – 02 Year of relevant experience. Skills Required: Excellent Communication Proactive Approach Microsoft Excel Proficiency Confidence & Professionalism Work Schedule: Shift: 12:00 PM – 09:00 PM IST Days: Monday – Saturday Salary Range: ₹23,500 – ₹30,000 per month This position is an excellent opportunity for candidates looking to build a career in finance while gaining exposure to executive-level operations. If you are detail-oriented, proactive, and eager to support a fast-paced financial environment, we encourage you to apply! Job Types: Full-time, Permanent, Fresher Pay: ₹23,500.00 - ₹35,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Fixed shift UK shift Supplemental Pay: Yearly bonus Experience: total work: 1 year (Preferred) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

ABOUT TECHNOMINE: Technomine serves as your trusted offshore partner, offering customized outsourcing solutions to support your success. We specialize in: Business Process Outsourcing Knowledge Process Outsourcing Recruitment Process Outsourcing Accounting Process Outsourcing Research & Development Our experts assess your needs, streamline your processes, and provide strategic consultations to enhance efficiency and drive growth. The Technomine Journey: Founded in 2008 as a financial services provider in the U.S., Technomine has grown from a three-person team to a 350+ strong workforce, delivering excellence with integrity. 2010-2011: Expanded to the UK, added healthcare, accounting, and RPO services across Europe & North America. 2013: Established Middle East division for recruitment in construction, oil & gas, engineering, and IT. 2015: Launched video surveillance and record retrieval services, expanding to Europe, the UK, U.S., and Canada. 2017-2019: Diversified into security, recruitment, healthcare, and IT, providing seamless front-end and back-end support. Today, Technomine serves multiple industries with customized outsourcing solutions worldwide . Job Description: “Learn And Grow Your Personality” Designation: Assistant to the CFO (Female Preferred) Job Summary: The Assistant to the CFO provides comprehensive administrative and organizational support to the Chief Financial Officer (CFO). The role involves managing schedules, coordinating meetings, handling confidential information, assisting in financial tasks, and ensuring smooth communication between internal and external stakeholders. The ideal candidate should possess strong administrative abilities, financial acumen, and excellent communication skills. Key Responsibilities: 1. Calendar & Meeting Management: Manage the CFO’s calendar, schedule meetings, appointments, and conference calls. Prepare meeting agendas, take detailed notes, distribute action items, and follow up on key decisions. 2. Travel & Expense Management: Coordinate complex domestic and international travel, including booking flights, hotels, and transportation. Review and submit expense reports for the CFO and finance team. 3. Correspondence & Documentation: Draft and edit correspondence, letters, emails, and presentations on behalf of the CFO. Maintain an organized filing system for important financial documents and records. 4. Financial Reporting & Project Support: Assist in compiling financial reports, gathering data, and preparing presentations for senior management and board meetings. Support special projects, including research, data analysis, and project management. 5. Liaison & Coordination: Act as a point of contact for internal and external stakeholders regarding financial matters. Facilitate communication and ensure timely follow-ups on financial and operational activities. Required Skills & Qualifications: Administrative Proficiency: Strong skills in calendar management, scheduling, and multitasking. Financial Acumen: Basic understanding of accounting principles, financial statements, and key financial metrics. Communication Skills: Excellent written and verbal communication to interact effectively with senior executives and diverse stakeholders. Confidentiality: Ability to handle sensitive financial information with discretion. Technical Proficiency: Expertise in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with financial software is a plus. Experience: 01 – 02 Year of relevant experience. Skills Required: Excellent Communication Proactive Approach Microsoft Excel Proficiency Confidence & Professionalism Work Schedule: Shift: 12:00 PM – 09:00 PM IST Days: Monday – Saturday Salary Range: ₹23,500 – ₹30,000 per month This position is an excellent opportunity for candidates looking to build a career in finance while gaining exposure to executive-level operations. If you are detail-oriented, proactive, and eager to support a fast-paced financial environment, we encourage you to apply! Job Types: Full-time, Permanent, Fresher Pay: ₹23,500.00 - ₹35,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Fixed shift UK shift Supplemental Pay: Yearly bonus Experience: total work: 1 year (Preferred) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Shift Timings : - 06:30 AM to 03:30 PM / 09:00 PM to 06:00 AM / 09:30 PM to 06:30 AM One Time Meal Facility Available Job Description : - Customer Service Representative Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. · Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹23,500.00 - ₹28,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Night shift UK shift US shift Weekend availability Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Shift Timings : - 06:30 AM to 03:30 PM / 09:00 PM to 06:00 AM / 09:30 PM to 06:30 AM One Time Meal Facility Available Job Description : - Customer Service Representative Location: Gujarat (CG Road, Ahmedabad) About Technomine: Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. () We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below: Responsibilities: Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. · Attending to customer and client queries from foreign destination for Hotel/flight booking and respond professionally to inbound phone calls and emails, including urgent situations. · Attend to incoming calls and emails from travel booking customers and understand their problem · Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc. · The candidate will be responsible to handle outbound tourism by communicating with suppliers, Follow - up with Travel Agents and Suppliers for Outbound packages · Monitor various channels where customers may post their grievances like email, forums, chat support · Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution. · Send an email confirmation detailing the resolution and asking for customer feedback. · Document common customer queries and integrate into our Frequently Asked Questions module · Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes. Job Types: Full-time, Permanent, Fresher Pay: ₹23,500.00 - ₹28,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Night shift UK shift US shift Weekend availability Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person

Job Description Title: Customer Service Representative Shift Timings: 06:00am to 03:00pm IST / 05:30pm to 02:30am IST / 04:30pm to 01:30 am IST / 07:00pm to 04:00am IST / 05:00am to 02:00pm IST/04:00 AM to 01:00 PM IST /09:30 PM to 06:30 AM IST For any queries, please contact 9274018561/ 9265898168 We are looking for highly focused individuals with basic computer proficiency to join our team as Remote Surveillance Customer Service Representatives. This role is ideal for those who can remain attentive for extended periods, process information quickly, and communicate effectively. The position involves monitoring security systems, handling alarms from various portals, reviewing footage for verification, and coordinating with law enforcement when required. This is an excellent opportunity to work in one of the fastest-growing industries globally. If you have a keen eye for detail, the ability to work under pressure, and a willingness to adapt to new technologies, this role is perfect for you. Gamers are welcome – if you excel at maintaining concentration and reacting swiftly, you’ll fit right in! Key Responsibilities include but are not limited to - 1. Remote Monitoring & Alarm Handling Continuously monitor live surveillance feeds for security breaches, suspicious activity, or incidents. Assess and respond to alarms triggered on various platforms, ensuring prompt action. Accurately classify alarms as genuine threats, false alerts, or technical errors. Escalate critical situations to supervisors or emergency responders when necessary. 2. Video Review & Verification Review recorded footage to verify incidents and identify any unauthorized activity. Compare current incidents with past recordings to detect patterns or recurring threats. Maintain accurate records of reviewed footage, noting timestamps and key details. 3. Communication & Incident Reporting Communicate professionally with law enforcement, security teams, and emergency responders when necessary. Provide real-time updates and clear descriptions of incidents over the phone or via written reports Ensure accurate documentation of all incidents, including time, location, and actions taken. Prepare and submit daily or shift-end reports summarizing activities and incidents handled. 4. Technical & System Management Operate various surveillance software and tools efficiently. Use Microsoft Word and Excel to document and organize reports Troubleshoot minor technical issues related to system connectivity or alerts. Follow operational procedures for handling security threats and system errors. 5. Team Collaboration & Continuous Learning Work closely with team members to ensure seamless coordination during shift changes. Participate in regular training sessions to stay updated on industry best practices and software improvements. Adapt to evolving security technologies and protocols. Required Skills & Qualifications - 1. Technical Skills Basic proficiency with computers and applications such as MS Excel, MS Word, and web-based tools. Familiarity with operating multiple screens and software applications simultaneously. Ability to quickly learn and adapt to new security monitoring platforms. 2. Focus & Attention to Detail Strong ability to stay focused for extended periods and monitor multiple screens at once. Keen attention to detail to detect unusual activities and assess security threats. 3. Communication & Problem-Solving Ability to communicate clearly and professionally in English, both spoken and written. Strong decision-making skills to assess situations and take appropriate actions quickly. Ability to remain calm under pressure and handle emergency situations efficiently. 4. Work Ethic & Adaptability Willingness to work in a fast-paced, high-alert environment. Ability to work in rotating shifts, including nights, weekends, and holidays. Punctuality and reliability to ensure smooth shift transitions. 5. Preferred Qualifications (Can vary for different divisions) Prior experience in customer service, security monitoring, or surveillance operations is a plus. Background in gaming or eSports is a plus, as these skills translate well to high-focus tasks. Experience in handling emergency communications or working with security agencies is an advantage. Why Join Us? 1. Growing Industry & Career Stability, Competitive Pay Remote surveillance is one of the fastest-growing industries globally, offering long-term career prospects. Be part of a field that plays a critical role in security and crime prevention worldwide. Earn a competitive salary. 2. Work in a High-Tech & Engaging Environment Gain hands-on experience with advanced surveillance technologies and security systems. Work in a dynamic setting that keeps you engaged and mentally stimulated. 3. Skill Development & Career Growth Learn valuable skills such as real-time decision-making, emergency communication, and report writing. Opportunities to advance into leadership roles based on performance and expertise. 4. A Team That Values Your Skills Work with a supportive and professional team that values your focus and dedication. Gamers are welcome – if you have the ability to focus for long hours and process information quickly, this role is perfect for you! How to Apply If you are highly focused, tech-savvy, and eager to work in a fast-paced, high-responsibility role, apply now! Join a team that plays a crucial role in global security and be part of an exciting and rewarding industry. Job Types: Full-time, Permanent Pay: ₹19,742.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Night shift UK shift US shift Weekend availability Education: Bachelor's (Required) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 9274018561

Job Description Title: Customer Service Representative Shift Timings: 06:00am to 03:00pm IST / 05:30pm to 02:30am IST / 04:30pm to 01:30 am IST / 07:00pm to 04:00am IST / 05:00am to 02:00pm IST/04:00 AM to 01:00 PM IST /09:30 PM to 06:30 AM IST For any queries, please contact 9274018561/ 9265898168 We are looking for highly focused individuals with basic computer proficiency to join our team as Remote Surveillance Customer Service Representatives. This role is ideal for those who can remain attentive for extended periods, process information quickly, and communicate effectively. The position involves monitoring security systems, handling alarms from various portals, reviewing footage for verification, and coordinating with law enforcement when required. This is an excellent opportunity to work in one of the fastest-growing industries globally. If you have a keen eye for detail, the ability to work under pressure, and a willingness to adapt to new technologies, this role is perfect for you. Gamers are welcome – if you excel at maintaining concentration and reacting swiftly, you’ll fit right in! Key Responsibilities include but are not limited to - 1. Remote Monitoring & Alarm Handling Continuously monitor live surveillance feeds for security breaches, suspicious activity, or incidents. Assess and respond to alarms triggered on various platforms, ensuring prompt action. Accurately classify alarms as genuine threats, false alerts, or technical errors. Escalate critical situations to supervisors or emergency responders when necessary. 2. Video Review & Verification Review recorded footage to verify incidents and identify any unauthorized activity. Compare current incidents with past recordings to detect patterns or recurring threats. Maintain accurate records of reviewed footage, noting timestamps and key details. 3. Communication & Incident Reporting Communicate professionally with law enforcement, security teams, and emergency responders when necessary. Provide real-time updates and clear descriptions of incidents over the phone or via written reports Ensure accurate documentation of all incidents, including time, location, and actions taken. Prepare and submit daily or shift-end reports summarizing activities and incidents handled. 4. Technical & System Management Operate various surveillance software and tools efficiently. Use Microsoft Word and Excel to document and organize reports Troubleshoot minor technical issues related to system connectivity or alerts. Follow operational procedures for handling security threats and system errors. 5. Team Collaboration & Continuous Learning Work closely with team members to ensure seamless coordination during shift changes. Participate in regular training sessions to stay updated on industry best practices and software improvements. Adapt to evolving security technologies and protocols. Required Skills & Qualifications - 1. Technical Skills Basic proficiency with computers and applications such as MS Excel, MS Word, and web-based tools. Familiarity with operating multiple screens and software applications simultaneously. Ability to quickly learn and adapt to new security monitoring platforms. 2. Focus & Attention to Detail Strong ability to stay focused for extended periods and monitor multiple screens at once. Keen attention to detail to detect unusual activities and assess security threats. 3. Communication & Problem-Solving Ability to communicate clearly and professionally in English, both spoken and written. Strong decision-making skills to assess situations and take appropriate actions quickly. Ability to remain calm under pressure and handle emergency situations efficiently. 4. Work Ethic & Adaptability Willingness to work in a fast-paced, high-alert environment. Ability to work in rotating shifts, including nights, weekends, and holidays. Punctuality and reliability to ensure smooth shift transitions. 5. Preferred Qualifications (Can vary for different divisions) Prior experience in customer service, security monitoring, or surveillance operations is a plus. Background in gaming or eSports is a plus, as these skills translate well to high-focus tasks. Experience in handling emergency communications or working with security agencies is an advantage. Why Join Us? 1. Growing Industry & Career Stability, Competitive Pay Remote surveillance is one of the fastest-growing industries globally, offering long-term career prospects. Be part of a field that plays a critical role in security and crime prevention worldwide. Earn a competitive salary. 2. Work in a High-Tech & Engaging Environment Gain hands-on experience with advanced surveillance technologies and security systems. Work in a dynamic setting that keeps you engaged and mentally stimulated. 3. Skill Development & Career Growth Learn valuable skills such as real-time decision-making, emergency communication, and report writing. Opportunities to advance into leadership roles based on performance and expertise. 4. A Team That Values Your Skills Work with a supportive and professional team that values your focus and dedication. Gamers are welcome – if you have the ability to focus for long hours and process information quickly, this role is perfect for you! How to Apply If you are highly focused, tech-savvy, and eager to work in a fast-paced, high-responsibility role, apply now! Join a team that plays a crucial role in global security and be part of an exciting and rewarding industry. Job Types: Full-time, Permanent Pay: ₹19,742.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Night shift UK shift US shift Weekend availability Education: Bachelor's (Required) Language: English (Required) Location: Navrangpura, Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 9274018561