Customer Service Agent

Job Title: Associate – Customer Service

Location: Pune

Department: Customer Service

Job Summary:

We are looking for a motivated and customer-focused Customer Service Agent to join our team. The role involves handling customer inquiries across multiple channels (phone, email, chat, etc.), resolving issues efficiently, and providing an outstanding customer experience. You will be the first point of contact for our customers and play a vital role in representing our brand

Key Responsibilities:

1. Operational Management:

· Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards.

· Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, chat, or social media.

· Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution.

· Accurately document all customer interactions using CRM or ticketing systems.

· Escalate unresolved issues to the appropriate departments or supervisors.

· Follow up with customers to ensure full resolution of issues and satisfaction.

· Maintain up-to-date knowledge of company products, services, policies, and procedures.

· Meet individual and team performance targets including quality, speed, and customer satisfaction.

· Work collaboratively with other team members to achieve team goals and support a positive work environment.

· Adhere to all company policies and compliance standards.

2. Process Improvement:

· Analyse and optimize operational processes to identify areas for improvement and implement best practices.

· Coordinate with other departments, to ensure a seamless process flow.

· Implement and oversee automation tools and technology solutions to streamline operations.

4. Qualifications and Skills:

· Bachelor’s degree in any field.

· Willingness to work in a customer service or contact center environment

· Strong analytical and problem-solving abilities.

· Excellent communication skills, both written and verbal.

5. Personal Attributes:

· Strong organizational and multitasking abilities.

· Ability to work well under pressure and meet deadlines.

· Adaptability and openness to continuous learning and improvement.

6. Working Hours

· The candidate should be flexible to work in any shift 24/7.

. Comfortable with the night shift.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

• Evening shift
• Night shift
• US shift
• Weekend availability

Supplemental Pay:

• Shift allowance

Ability to commute/relocate:

• Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Application Deadline: 22/07/2025
Expected Start Date: 17/07/2025