Customer Service Agent

About the Company

MyOperator, founded by Ankit Jain, is a leading SaaS-based call management system. We empower over 30,000+ businesses across India to streamline customer communication, manage calls, track interactions, and enhance customer experience through our innovative cloud telephony solutions. Our mission is to build the best communication infrastructure for small and medium-sized enterprises.

About the Role

We're looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This role offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the inner workings of a fast-growing SaaS company.

Key Responsibilities

• Respond to customer queries promptly via calls, emails, and support tickets.
• Assist in resolving common issues related to panel access, call reports, and login problems.
• Maintain accurate customer records and update ticket statuses using Zoho Desk.
• Collaborate with the support team to escalate complex issues to the relevant departments.
• Contribute to creating and maintaining FAQs and troubleshooting documentation.

Requirements

• Good communication skills in English (spoken and written).
• Basic computer proficiency and a willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for full-time work (Monday to Saturday, rotational shifts).

What You'll Gain

• Practical exposure to customer success and support operations in a leading SaaS environment.
• Opportunity to work closely with experienced professionals and learn industry best practices.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How much exp you have in Customer Support ?
• How would you rate your English Comm Skills?
• Your Current Fixed CTC?

Work Location: In person

Speak with the employer
+91 9267989047