Company Description Treline Advisory Pvt Ltd is a technology-enabled contact center specializing in Business Management, collections, and customer support for the BFSI (Banking, Financial Services, and Insurance) segment. Our services include Business Process Management (BPM), Tele-calling/Customer Care Services, Contact Center Management, Debt Management (Recovery & Collection), and Digital Recovery. We aim to provide efficient and effective solutions tailored to our client's needs. Role Description This is a full-time on-site role for a Home Loan Executive located in Bengaluru. The Home Loan Executive will be responsible for assisting clients with their home loan application process, providing information on various loan products, evaluating client eligibility, and ensuring all necessary documentation is accurately completed. The role involves regular interaction with clients and financial institutions to facilitate prompt loan disbursements. Qualifications Experience in Home Loan Processes and Financial Services Customer Service and Communication skills Sales and Negotiation skills Documentation and Data Management proficiency Detail-oriented and excellent organizational skills Ability to work independently and as part of a team Knowledge of the local real estate market is a plus Show more Show less
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9354366229 Expected Start Date: 01/07/2025
1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9354366229 Expected Start Date: 01/07/2025
About the job: This is a full-time on-site role for a Tele-caller in Collection & Recovery, located in Bengaluru. Key responsibilities: 1. Making outbound calls to customers with outstanding debts 2. Informing them of their payment obligations 3. Co-ordinating with them to repay their debts 4. Negotiate payment plans with debtors 5. Maintain accurate records of customer interactions 6. Escalate cases to the next level of support when necessary Who can apply: Only those candidates can apply who: Salary: ₹ 2,31,000 - 2,96,000 /year Experience: 0 year(s) Deadline: 2025-07-19 23:59:59 Other perks: Informal dress code Skills required: English Proficiency (Spoken) and Hindi Proficiency (Spoken) Other Requirements: Excellent communication skills, with proficiency in English and Hindi regional languages spoken in the Bengaluru Hebbal area Prior experience in collections or customer service preferred Persistence and a desire to work with customers to find solutions to their payment issues Ability to handle difficult customers with professionalism and empathy Strong organizational skills, with the ability to work independently and as part of a team Sound knowledge of how debt collection works is a plus with Bachelor's degree About Company: Treline Advisory Private Limited is a BPO-enabled contact center focusing on business management, collections, and customer support for the BFSI segment. Providing services of business process management (BPM), telecalling/customer care services, contact center management, debt management (recovery & collection), and digital recovery.
As a Home Loan Executive at Treline Advisory Pvt Ltd, you will be responsible for assisting clients with their home loan application process in Bengaluru. Your role will involve providing information on various loan products, evaluating client eligibility, and ensuring accurate completion of all necessary documentation. Regular interaction with clients and financial institutions is essential to facilitate prompt loan disbursements. To excel in this role, you should have experience in Home Loan Processes and Financial Services, strong customer service and communication skills, as well as proficiency in sales and negotiation. Documentation and data management proficiency, attention to detail, and excellent organizational skills are crucial. The ability to work both independently and as part of a team is important. Knowledge of the local real estate market would be an added advantage. If you are looking to utilize your skills in a dynamic environment and contribute to providing efficient and effective solutions tailored to client's needs, this opportunity could be the right fit for you. Join us at Treline Advisory Pvt Ltd and be a part of our dedicated team in the BFSI segment.,