Company Description Treline Advisory Pvt Ltd is a technology-enabled contact center specializing in Business Management, collections, and customer support for the BFSI (Banking, Financial Services, and Insurance) segment. Our services include Business Process Management (BPM), Tele-calling/Customer Care Services, Contact Center Management, Debt Management (Recovery & Collection), and Digital Recovery. We aim to provide efficient and effective solutions tailored to our client's needs. Role Description This is a full-time on-site role for a Home Loan Executive located in Bengaluru. The Home Loan Executive will be responsible for assisting clients with their home loan application process, providing information on various loan products, evaluating client eligibility, and ensuring all necessary documentation is accurately completed. The role involves regular interaction with clients and financial institutions to facilitate prompt loan disbursements. Qualifications Experience in Home Loan Processes and Financial Services Customer Service and Communication skills Sales and Negotiation skills Documentation and Data Management proficiency Detail-oriented and excellent organizational skills Ability to work independently and as part of a team Knowledge of the local real estate market is a plus Show more Show less

1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9354366229 Expected Start Date: 01/07/2025

1. Contact customers to remind them of their outstanding payments, using scripts and call guides provided by the company. 2. Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures. 3. Update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made. 4. Identify and escalate accounts that require special attention, such as those with a high balance or a history of delinquent payments. 5. Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner. 6. Adhere to company policies and procedures related to collections, including regulations related to debt collection practices. 7. Maintain accurate records of calls made and collections made, and provide regular reports on collections activities to the collections team. 8. Participate in regular training and coaching sessions to improve performance and maintain compliance with company policies and procedures. 9. Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by the company. 10. Perform any other duties as required by the collections team. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9354366229 Expected Start Date: 01/07/2025