Job Title: Associate – Customer Service Location: Pune Department: Customer Service Job Summary: We are looking for a motivated and customer-focused Customer Service Agent to join our team. The role involves handling customer inquiries across multiple channels (phone, email, chat, etc.), resolving issues efficiently, and providing an outstanding customer experience. You will be the first point of contact for our customers and play a vital role in representing our brand Key Responsibilities: 1 . Operational Management: · Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards. · Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, chat, or social media. · Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution. · Accurately document all customer interactions using CRM or ticketing systems. · Escalate unresolved issues to the appropriate departments or supervisors. · Follow up with customers to ensure full resolution of issues and satisfaction. · Maintain up-to-date knowledge of company products, services, policies, and procedures. · Meet individual and team performance targets including quality, speed, and customer satisfaction. · Work collaboratively with other team members to achieve team goals and support a positive work environment. · Adhere to all company policies and compliance standards. 2. Process Improvement: · Analyse and optimize operational processes to identify areas for improvement and implement best practices. · Coordinate with other departments, to ensure a seamless process flow. · Implement and oversee automation tools and technology solutions to streamline operations. 4. Qualifications and Skills: · Bachelor’s degree in any field. · Willingness to work in a customer service or contact center environment · Strong analytical and problem-solving abilities. · Excellent communication skills, both written and verbal. 5. Personal Attributes: · Strong organizational and multitasking abilities. · Ability to work well under pressure and meet deadlines. · Adaptability and openness to continuous learning and improvement. 6. Working Hours · The candidate should be flexible to work in any shift 24/7. . Comfortable with the night shift. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Evening shift Night shift US shift Weekend availability Supplemental Pay: Shift allowance Ability to commute/relocate: Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person Application Deadline: 22/07/2025 Expected Start Date: 17/07/2025
#Title: Legal Associate/Sr Legal Associate #Experience: 0-3 Yrs (Must have 1 year of experience into Litigation) #Location: Mohali #Shift Timings- Must be comfortable with Night or Mid Shift. ➖Role Overview: Legal Associate typically involves providing specialized legal services to clients (often law firms or corporate legal departments). These services can range from routine legal tasks to complex legal support, depending on the scope of the clients offerings. What youll do? (Key Responsibilities) ➡Legal Research and Analysis:-Conduct research on statutes, case laws, regulations, and legal precedents. Analyse legal documents and provide summaries or insights to assist attorneys. ➡Drafting and Documentation:-Draft legal documents, such as contracts, agreements, notices, pleadings, and motions. Create templates and standard operating procedures for legal processes. ➡Contract Management:-Review, draft, and negotiate contracts, including NDAs, MSAs, vendor agreements, and employment contracts.Ensure compliance with legal requirements and client-specific standards. ➡Litigation Support:-Summarize depositions, interrogatories, and witness statements.Creating chronologies like medical (Personal Injuries). ➡Administrative and Client Coordination:-Communicate with client representatives and external counsel to ensure a clear understanding of tasks.Provide updates, reports, and deliverables within specified timelines. ➖Must-Have: Education: Bachelor of Law (LLB) or LLM.Minimum of 1 years of experience in LPO or litigation. (personal injury, contract life cycle management, drafting, legal research, etc.). Knowledge of personal injury, contract lifecycle management, drafting, legal research, etc. Excellent attention to detail and accuracy. Strong communication skills for handling client calls/ client queries.Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and time-management skills. Job Type: Full-time Pay: Up to ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
#Title: Legal Associate/Sr Legal Associate #Experience: 0-3 Yrs (Must have 1 year of experience into Litigation) #Location: Mohali #Shift Timings- Must be comfortable with Night or Mid Shift. ➖Role Overview: Legal Associate typically involves providing specialized legal services to clients (often law firms or corporate legal departments). These services can range from routine legal tasks to complex legal support, depending on the scope of the clients offerings. What youll do? (Key Responsibilities) ➡Legal Research and Analysis:-Conduct research on statutes, case laws, regulations, and legal precedents. Analyse legal documents and provide summaries or insights to assist attorneys. ➡Drafting and Documentation:-Draft legal documents, such as contracts, agreements, notices, pleadings, and motions. Create templates and standard operating procedures for legal processes. ➡Contract Management:-Review, draft, and negotiate contracts, including NDAs, MSAs, vendor agreements, and employment contracts.Ensure compliance with legal requirements and client-specific standards. ➡Litigation Support:-Summarize depositions, interrogatories, and witness statements.Creating chronologies like medical (Personal Injuries). ➡Administrative and Client Coordination:-Communicate with client representatives and external counsel to ensure a clear understanding of tasks.Provide updates, reports, and deliverables within specified timelines. ➖Must-Have: Education: Bachelor of Law (LLB) or LLM.Minimum of 1 years of experience in LPO or litigation. (personal injury, contract life cycle management, drafting, legal research, etc.). Knowledge of personal injury, contract lifecycle management, drafting, legal research, etc. Excellent attention to detail and accuracy. Strong communication skills for handling client calls/ client queries.Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and time-management skills. Job Type: Full-time Pay: Up to ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
#Title: Legal Associate/Sr Legal Associate/Team Leader/Assistant Manager #Experience: 0- 10 Yrs (Must have 1 year of experience into Litigation) #Location: Mohali #Shift Timings- Must be comfortable with Night or Mid Shift. ➖Role Overview: Legal Associate typically involves providing specialized legal services to clients (often law firms or corporate legal departments). These services can range from routine legal tasks to complex legal support, depending on the scope of the clients' offerings. What youll do? (Key Responsibilities) ➡Legal Research and Analysis: -Conduct research on statutes, case laws, regulations, and legal precedents. Analyse legal documents and provide summaries or insights to assist attorneys. ➡Drafting and Documentation: -Draft legal documents, such as contracts, agreements, notices, pleadings, and motions. Create templates and standard operating procedures for legal processes. ➡Contract Management: -Review, draft, and negotiate contracts, including NDAs, MSAs, vendor agreements, and employment contracts.Ensure compliance with legal requirements and client-specific standards. ➡Litigation Support:-Summarize depositions, interrogatories, and witness statements.Creating chronologies like medical (Personal Injuries). ➡Administrative and Client Coordination:-Communicate with client representatives and external counsel to ensure a clear understanding of tasks.Provide updates, reports, and deliverables within specified timelines. ➖Must-Have: Education: Bachelor of Law (LLB) or LLM.Minimum of 1 years of experience in LPO or litigation. (personal injury, contract life cycle management, drafting, legal research, etc.). Knowledge of personal injury, contract lifecycle management, drafting, legal research, etc. Excellent attention to detail and accuracy. Strong communication skills for handling client calls/ client queries.Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and time-management skills. Job Type: Full-time Pay: Up to ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
#Title: Legal Associate/Sr Legal Associate/Team Leader/Assistant Manager #Experience: 0- 10 Yrs (Must have 1 year of experience into Litigation) #Location: Mohali #Shift Timings- Must be comfortable with Night or Mid Shift. ➖Role Overview: Legal Associate typically involves providing specialized legal services to clients (often law firms or corporate legal departments). These services can range from routine legal tasks to complex legal support, depending on the scope of the clients' offerings. What youll do? (Key Responsibilities) ➡Legal Research and Analysis: -Conduct research on statutes, case laws, regulations, and legal precedents. Analyse legal documents and provide summaries or insights to assist attorneys. ➡Drafting and Documentation: -Draft legal documents, such as contracts, agreements, notices, pleadings, and motions. Create templates and standard operating procedures for legal processes. ➡Contract Management: -Review, draft, and negotiate contracts, including NDAs, MSAs, vendor agreements, and employment contracts.Ensure compliance with legal requirements and client-specific standards. ➡Litigation Support:-Summarize depositions, interrogatories, and witness statements.Creating chronologies like medical (Personal Injuries). ➡Administrative and Client Coordination:-Communicate with client representatives and external counsel to ensure a clear understanding of tasks.Provide updates, reports, and deliverables within specified timelines. ➖Must-Have: Education: Bachelor of Law (LLB) or LLM.Minimum of 1 years of experience in LPO or litigation. (personal injury, contract life cycle management, drafting, legal research, etc.). Knowledge of personal injury, contract lifecycle management, drafting, legal research, etc. Excellent attention to detail and accuracy. Strong communication skills for handling client calls/ client queries.Ability to maintain confidentiality and handle sensitive information. Strong problem-solving and time-management skills. Job Type: Full-time Pay: Up to ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person