Customer Service Agent

As a Customer Support Executive at MyOperator, you will play a crucial role in ensuring customer satisfaction and enhancing their experience with our SaaS-based call management system. Your primary responsibility will be to address customer queries efficiently through calls, emails, and support tickets. By assisting customers in resolving common issues related to panel access, call reports, and login problems, you will contribute to maintaining a high level of customer service. Your role will also involve maintaining accurate customer records and updating ticket statuses using Zoho Desk. Collaboration with the support team will be essential for escalating complex issues to the relevant departments and ensuring timely resolutions. Additionally, you will have the opportunity to contribute to creating and updating FAQs and troubleshooting documentation, thereby improving overall customer support processes. To excel in this role, you should possess good communication skills in English, both spoken and written. Basic computer proficiency is required, and a willingness to learn support tools and CRM systems will be beneficial. An interest in SaaS, tech support, or customer-facing roles is desirable. The role requires full-time availability, including working on a rotational shift basis from Monday to Saturday. Working as a Customer Support Executive at MyOperator will provide you with practical exposure to customer success and support operations in a leading SaaS environment. You will have the opportunity to work closely with experienced professionals and learn industry best practices, enhancing your skills and knowledge in this field. Benefits offered for this position include cell phone reimbursement, health insurance, internet reimbursement, leave encashment, paid sick time, and Provident Fund. The work schedule may involve day shifts and rotational shifts, with a performance bonus provided based on your contributions. If you are passionate about customer support and eager to work in a dynamic environment, this role at MyOperator offers a valuable opportunity to grow professionally and contribute to the success of our business.,