Customer service agent

1 - 3 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

  • End-to-end Instagram & Facebook management along with YouTube posting, messaging, replying to comments, and keeping our presence alive & engaging.

  • WhatsApp communication timely, solution-focused, and always empathetic.

  • Responding to customer queries and after-sales support across all digital touchpoints.

  • Proactive handling of reviews & ratings on:

  • App Store & Play Store,

  • Google Reviews

  • LinkedIn posts, messages, comments and beyond

  • Being a true social media guardian for the brand alert, responsive, and present.

  • Collaborating with internal teams for content, feedback loops, and improvements in user experience.

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