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ICICI Lombard
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CUSTOMER RETENTION MANAGER

CUSTOMER RETENTION MANAGER

ICICI Lombard

0 - 2 years

3 - 6 Lacs

Navi Mumbai Maharashtra India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Customer Relation Bpo Operations Outbound Sales

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities Manage customer retention through effective communication, issue resolution, and process improvements. Identify and prioritize high-risk customers for retention efforts to minimize churn rates. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Develop and implement strategies to increase renewal rates by identifying opportunities for upselling/cross-selling products/services. Analyze data to track key performance indicators (KPIs) related to customer retention, such as churn rate, average tenure, etc. Desired Candidate Profile 0-2 years of experience in BPO or call center environment with a focus on outbound sales or customer retention. Strong understanding of Renewals process and Voice Processing skills are essential. Ability to work effectively in an fast-paced environment with multiple priorities under tight deadlines.

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CUSTOMER RETENTION MANAGER