Customer Retention Manager

Cleartrip

5 years

0 Lacs

bengaluru karnataka india

Posted:6 days ago| Platform:

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Skills Required

retention planning crm analytics reporting tracking marketing segmentation personalization communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilites :

Planning and executing the CRM campaign calendar across categories
Managing daily BAU tasks and coordinating with internal stakeholders
Designing customer journeys across lifecycle touchpoints
Collaborating with creative, category, product, and analytics teams
Building dashboards and reporting campaign performance
Driving insights and learnings to improve future strategies
Overseeing vendor relationships for CRM platforms, including tracking new feature rollouts and ensuring timely resolution of operational issues

Qualification :

3–5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce
Strong grasp of segmentation, personalization, and journey mapping
Analytical mindset with experience in campaign reporting and A/B testing
Hands-on knowledge of CRM and attribution tools - Clevertap, MoEngage, Branch, etc
Excellent communication and stakeholder management skills
Ability to thrive in a fast-paced, experiment-driven environment

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