Customer Renewals Team Leader

IRIS KPO Resourcing

4 - 8 years

3 - 7 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

Renewals Team Management Customer Retention Retention Client Relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading by example to provide support and direction to a team of Customer Renewals Associates
Providing a focused and friendly service to all customers, providing quotations and assisting with queries, taking messages where appropriate
Assume ownership of the enquiry made until such time the issue is fully resolved.
Deliver a quality customer retention service at IRIS, ensuring customer expectations are exceeded
Communicate quotations, advising the most appropriate in terms of price and cover to meet the client's needs
Responding to enquiries from clients received by email/phone ensuring that all information required by clients is obtained and communicated in a timely manner
Maintaining the system for raising renewals and ensuring they are actioned before the renewal date
Maintaining an acceptable level of product knowledge by keeping up to date with product developments
Provide and coordinate proactive customer communications and tracking of customer activities and other duties as assigned.

Preferred candidate profile

The ideal candidate should have prior experience in Renewals process with team management.
Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
5 days working (Mon - Fri)
Candidate should be interested to work from Chennai Office (Nungambakkam)
One Way cab (Drop) Facility will be provided for female candidates only

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