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IRIS KPO Resourcing
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Customer Service (UK Voice Process)

Customer Service (UK Voice Process)

IRIS KPO Resourcing

1 - 6 years

1 - 5 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

International Voice Bpo Customer Service International Call Center Inbound Calls Voice Process ar caller Voice Support Inbound Voice Process Customer Support Bpo Voice AR Calling uk voice process Us Voice Process International Calling International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer inbound calls and make outbound calls to customers Answer customer queries through chat or through emails Identify and assess customers' needs to achieve satisfaction Research required information using available resources to provide solution to customer Ensure correct resolution is being provided to customer Exhibit customer service skills by logically and timely closure of queries Update portal / CRM with customer query and solution provided and details of conversation Ensure customer expectations are met or, where possible, exceeded Meet or exceed project goals Flexible to accommodate project delivery pertaining to timings and schedules Enhancing knowledge through internal training as per domain requirements Adherence to process requirements and produce necessary reports as per project requirement Required Skills: Candidates with International Voice Process are only eligible. Excellent Verbal and written communication skills. 6 Months - 3 Years of experience in International voice is mandatory Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation. 5 days working (Mon - Fri) Candidate should be interested to work from Chennai Office (Nungambakkam) One Way cab (Drop) Facility will be provided for female candidates only

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Customer Service (UK Voice Process)