Customer Relationship Manager(Only Female)

Our growing company is looking to fill the role of customer relations executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Responsibilities for customer relations executive

• Implement processes for consistent team handling of customer complaints
• Analyzes and reports performance data on customer escalation trends and business improvement plans
• Proactively identifies issues and implements plans to resolve them
• Partners with cross-functional leaders to isolate and resolve systemic issues based on customer and employee feedback
• Recommends new approaches and policy changes to decrease customer escalations and improve customer experience
• Provides customer experience leadership with regard to all facets of operations analysis, performance management, and people leadership
• Prepares, analyzes, and manages the effectiveness of the ECR team through statistical analysis of activity
• Plans, develops, and administers customer service improvement programs in alignment with company objectives- Implements company policy, procedures, standards, and goals
• Conducts regular meetings with ECR Supervisors and Professionals to maintain two-way communication and achievement of departmental objectives
• Assist and participate in sales events such as roadshows and education fairs other promotional activities to support in promoting and marketing INTI programs

Qualifications for customer relations executive

• Demonstrated organization, quantitative, analytical and problem solving skills
• Extreme Excel skills and Access database knowledge needed for scorecard and analytics production
• PowerPoint presentation capabilities needed for presentation of analytics and recommendations to Division leadership
• Customer service orientation (reliable, responsive, customer focused)
• Ability to drive results (reliable, proactive, able to work effectively in a complex, fast-paced environment)
• Ability to build strong partnerships across the business
• Proven experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to multitask and prioritize effectively
• Attention to detail and ability to follow through
• Proficient in using CRM software and other relevant tools
• Ability to work independently and as part of a team
• Bachelor's degree in a relevant field is preferred

Skills

• Customer service skills
• Effective communication skills
• Problem-solving skills
• Negotiation skills
• Time management skills
• Attention to detail
• CRM software
• Interpersonal skills
• Multitasking
• Teamwork

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Preferred)

Work Location: In person