Customer Relationship Manager

2 - 3 years

2 - 3 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

VPLAK India is looking for a Customer Relationship Manager to manage high-value customers, ensure excellent after-sales experience, and build long-term customer relationships. The role requires strong communication skills, coordination with internal teams, and a customer-first mindset.

Key Responsibilities

  • Handle walk-in, repeat, and premium customers professionally
  • Ensure excellent customer experience from enquiry to post-sales support
  • Maintain regular follow-ups for installations, deliveries, and service requests
  • Resolve customer complaints and escalations smoothly
  • Build long-term relationships to drive repeat sales and referrals
  • Coordinate with Sales, Operations, and Service teams
  • Maintain customer data, feedback, and CRM records
  • Upsell / cross-sell products where applicable

Required Skills & Qualifications

  • Graduate (Any discipline)
  • 2–3years experience in Customer Relationship / Client Servicing / Retail CRM
  • Strong verbal & written communication skills
  • Customer-centric attitude with problem-solving ability
  • Comfortable handling high-value and demanding clients
  • Basic knowledge of CRM tools, Excel, WhatsApp & email communication
  • Hospitality, luxury retail, electronics, or showroom experience is a plus

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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