Customer Relationship Manager

Job Title: Customer Relationship Manager – Customer Relations Team
Department: Customer Support
Job Type: Full-Time
Experience: 0-3 Years
Location: Scheme 78, Indore
Age Criteria: 22 – 30 Years

Job Overview:

We are looking for energetic and customer-focused professionals to join our Customer Relations Team. As a Voice Agent, you will be responsible for resolving customer queries and ensuring a high standard of service delivery through effective communication and problem-solving.

Key Responsibilities:

• Handle customer queries and concerns while maintaining quality standards over voice calls
• Record transactions, update systems, and follow up with internal teams as needed
• Understand and communicate multiple processes and services effectively
• Follow scripts and product reference materials to influence customer decisions
• Document clear summaries for unresolved queries and escalate as needed
• Handle irate customers with empathy and professionalism
• Achieve targets while maintaining service quality and compliance
• Operate telecom systems and applications efficiently
• Participate in continuous improvement initiatives

Candidate Requirements:

• Education: Any Graduate (Full-Time or Part-Time)
• Experience: 0-3 years in domestic or international BPO preferred
• Strong interpersonal and problem-solving skills
• Excellent verbal and written communication
• Comfortable with computers and relevant technical tools

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• English (Required)

Work Location: In person