Customer Relationship Manager

You will be responsible for coordinating and communicating with clients regarding possession schedules. Additionally, you will arrange housekeeping and refreshments for clients during handover, as well as welcome clients and explain possession procedures including FM and inventory checks. It will be your duty to ensure snag rectification is done within the specified TAT and share completion updates with clients. You will also be expected to accept keys, arrange signoff on inventory lists, and hand over units. Uploading snag lists (if any), inventory lists, and possession letters onto the database will also be part of your responsibilities. You must verify client documents and handle all post-sale CRM activities. Furthermore, you will need to forward maintenance agreements to projects/service providers for signature and issue possession offers/OOP with car parking details, sharing them with site/project teams. Your ability to coordinate across departments and manage client escalations effectively is crucial. Proficiency in MS Office and CRM tools is required for this role. The company offers a cell phone reimbursement, health insurance, leave encashment, and Provident Fund as benefits for this full-time position. Please note that the work location is in person.,