Customer Relationship Manager

Key Responsibilities

1. Relationship Management: Build and maintain strong, long-term relationships with key clients through proactive communication and exceptional service. Act as the primary contact for major clients, addressing concerns and exceeding expectations. Develop strategies to retain key customers and grow existing accounts by understanding their evolving needs. Collect client feedback to inform service improvements and resolve issues proactively.

2. Customer Service Oversight: Supervise the customer service team to ensure timely and accurate responses to client inquiries and complaints. Oversee the resolution of client issues, collaborating with other departments to provide effective solutions. Ensure complaints are logged, tracked, and resolved within defined service level agreements (SLAs). Train and mentor the customer service team to uphold high standards of client communication and problem resolution. Monitor customer service performance metrics and work on continuous improvement.

3. Coordination with Internal Teams: Collaborate with operations, sales, and other departments to ensure client requirements are met efficiently. Customize logistics solutions tailored to specific client needs. Manage customer agreements and ensure timely execution and renewal of contracts.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Location:

• Andheri, Mumbai, Maharashtra (Preferred)

Work Location: In person