Customer Relationship Manager

As an effective Customer Relationship Manager (CRM), you will need to have excellent communication skills to engage with customers and potential clients in a professional and charismatic manner. It is crucial to represent the company values while establishing genuine relationships. Customers should feel understood and valued through your approachable and personable communication style. Your role will involve collaborating with customers as well as various internal teams like sales, marketing, and senior leaders. Strong teamwork and collaboration skills are essential for success in this position. In your capacity as a CRM, you will be the primary contact point for addressing customer complaints and resolving issues effectively. Smart problem-solving abilities are required to ensure customer satisfaction while maintaining business objectives. Your empathetic nature and strong customer service skills will play a key role in making customers feel valued and heard. Resolving issues professionally and efficiently is a core aspect of your responsibilities. Negotiation and influencing skills are vital for winning customer trust and achieving sales targets. You will be expected to utilize persuasive techniques for upselling and cross-selling. Effective presentation skills are necessary for conveying customer information, insights, and ideas to senior management. Your ability to articulate findings will contribute to strategic decision-making processes. Time management is crucial for balancing customer interactions and inter-departmental coordination. Prompt responses to customer queries and timely delivery of information between teams are essential for maintaining smooth operations. Familiarity with CRM tools and proficiency in computer skills are advantageous. Utilizing automated document systems for documenting conversations and managing customer information will enhance the customer experience. Please note that this job opportunity is only available for female candidates. Contact Number: 8725088880 Job Types: Full-time, Permanent Benefits: Provident Fund Language: English (Preferred) Work Location: In person,