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Customer Relationship Manager

Shree International Vyapar Private Limited

1 - 31 years

1 - 2 Lacs

Vesu, Surat Region

Posted:1 week ago| Platform: Apna logo

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Skills Required

crm support retention upselling service communication management software reports collaboration analyze data

Work Mode

On-site

Job Type

Full Time

Job Description

On Roll joab Only - Female *Joab time - 09.30 to 06.30 Education: (12 pass- Graduation) Most Important - English language fluent Experience - (CRM )experience and sale's Candidate Computer Basic knowledge Salary: Depending your interview Designation Customer Relationship Officer Responsibilities Customer Interaction & Support Handle inquiries, complaints, and feedback professionally. Provide information about products, services, and policies. Build strong, long-term relationships with customers. Customer Retention & Satisfaction Follow up with existing clients to ensure satisfaction. Solve problems efficiently to increase customer loyalty. Recommend improvements based on customer feedback. Sales Support Assist the sales team in upselling or cross-selling services. Understand customer needs and suggest appropriate solutions. Generate leads through excellent service and communication. Record Keeping & CRM Management Maintain up-to-date customer records in CRM software. Track interactions and monitor relationship status. Prepare reports on customer satisfaction and feedback trends. Communication & Collaboration Coordinate with internal departments to fulfill customer needs. Act as a liaison between the company and its clients. Represent the brand positively in all customer interactions. Market & Customer Insight Collect and analyze customer data for business insights. Help identify trends in customer behavior and expectations.

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Customer Relationship Manager