Customer Relationship Manager

0 years

3 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

We are looking for a dynamic and approachable Customer Relationship Manager to oversee the student laundromat interactions at KIIT Bhubaneswar. This role involves daily engagement with students, addressing their service needs, and maintaining regular coordination with campus authorities and administrative staff to ensure smooth and reliable operations.

Key Responsibilities:

  • Serve as the primary point of contact for students using our laundry service.
  • Handle queries, requests, and feedback in a professional and student-friendly manner.
  • Regularly interact with hostel wardens, admin staff, and campus authorities for smooth coordination.
  • Ensure clear communication about service timings, changes, and updates.
  • Track service usage, resolve concerns, and escalate issues when required.
  • Manage records, feedback logs, and weekly reporting to operations team.
  • Support onboarding of new students at the start of each academic cycle.
  • Coordinate with internal teams for timely pickups, deliveries, and complaint resolutions.

* Freshers can apply

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Schedule:

  • Day shift

Language:

  • English (Preferred)

Work Location: In person

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