Customer Relationship Manager

Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager to manage and enhance the relationships with our clients. The ideal candidate will be responsible for ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for upselling or cross-selling services and products to increase customer retention and loyalty. Key Responsibilities: Build and maintain strong, long-lasting customer relationships. Serve as the primary point of contact for key clients and respond promptly to their queries. Understand customer needs and provide tailored solutions or product recommendations. Monitor customer satisfaction and proactively address any issues or concerns. Collaborate with internal teams (sales, marketing, product, support) to deliver a seamless customer experience. Analyze customer feedback, trends, and data to identify improvement opportunities. Develop and execute customer retention strategies. Track and report on account performance, customer behavior, and service metrics. Handle escalations and ensure timely resolution of client issues. Maintain detailed and accurate customer records using CRM software. Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. Proven experience in customer relationship management, sales, or account management. Strong communication, negotiation, and interpersonal skills. Ability to build rapport with clients and work across departments. Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho). Strong problem-solving and conflict-resolution abilities. Highly organized and detail-oriented.