Customer Relationship Manager

Job Overview:

We are a premium real estate development company based in Bhubaneswar, currently launching and managing multiple residential projects. We are looking for a committed and energetic Customer Relationship Manager (CRM – Field Sales) to manage prospects post-initial contact, drive site visits, handle follow-ups, and convert leads into bookings through a structured, relationship-driven sales approach.

• Conduct physical site visits with prospective customers and explain project features, location advantages, and pricing
• Perform regular follow-ups with leads after site visits to address queries, reinforce interest, and guide decision-making
• Schedule and coordinate office visits for serious prospects as needed
• Take ownership of lead nurturing from site visit to final booking and closure
• Assist clients through the booking process, documentation, and coordination with internal teams (Legal, Accounts, etc.)
• Maintain proper and timely CRM updates (Workveu or other tools) for each lead's movement and follow-up status
• Communicate professionally with leads via WhatsApp, calls, and in-person meetings using tools like AiSensy and Superfone
• Maintain a polite, assertive, and client-first communication style to build long-term trust
• Achieve monthly sales targets and qualify for performance-based incentives and bonuses
• Gather market feedback, competitor insights, and relay it to management

Requirements:

Candidate Requirements:

• Experience: Minimum 1 year in field sales (real estate experience is highly preferred)
• Education: Graduate in any stream (MBA preferred but not mandatory)
• Language Skills: Must be fluent in Odia, Hindi, and English
• Technical Skills:
• Proficient in using CRM systems (Workveu knowledge is a plus)
• Familiar with WhatsApp Business tools, MS Office (Word, Excel, PowerPoint), Google Sheets
• Comfortable working with smartphone-based and web-based tools (AiSensy, Superfone, etc.)
• Other Requirements:
• Must own a two-wheeler with valid license
• Strong interpersonal skills and client handling ability
• Confident, persuasive, and target-oriented approach
• Willingness to travel locally and work flexible hours based on client schedules

What We Offer:

• Opportunity to work with a trusted and growing Bhubaneswar-based real estate brand
• Access to high-quality residential inventory in prime locations
• Structured training, well-defined sales SOPs, and management support
• Attractive performance bonuses for achieving sales targets
• Career growth opportunities in a performance-driven team

If you believe you possess the qualifications and experience to excel in this role, we encourage you to apply and be a part of our dynamic team at Neelachala Homes and Commercials Private Ltd.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person