About Us: Capital Now is India's trusted app-based digital lending platform catering to personal credit facilities. We leverage technology and big data analytics to deliver innovative credit products to salaried Individuals. We are completely digitally driven, and the entire loan application process can be carried out online. We Provide Unsecured loans for up to Rs 1,50,000/- with easy and affordable instalment options. Job Summary: As a Sr. Credit Associate (Loan Manager), you will play a crucial role in the loan verification process. You will be responsible for thoroughly reviewing loan applications, verifying submitted documents, and ensuring the accuracy and authenticity of the information provided by applicants. You will coordinate with various teams to acquire any missing documents and evaluate the creditworthiness of applicants based on thorough profile verification. Your work will directly contribute to the decision-making process regarding loan eligibility. Key Responsibilities: Review and verify loan applications submitted by customers, ensuring that all necessary documents are provided and authentic. Thoroughly check submitted documents such as bank statements, KYC documents, and income proofs for accuracy and authenticity. Ensure compliance with the organizations policies. Evaluate applicant profiles, including employment status, income level, and financial behavior, to assess their creditworthiness. Make recommendations regarding the applicant’s eligibility for a loan. Communicate with internal stakeholders (e.g., the underwriting team, customer support) to gather any missing or incomplete documents from applicants and ensure smooth processing. Flag any inconsistencies or potential fraudulent activities within applications and take appropriate action to mitigate risk. Based on document verification and profile analysis, determine the eligibility of applicants for loan approval or rejection. Ensure decisions are made in line with company policies and credit guidelines. Requirements: Proven experience of 1-3 years in a similar role, preferably as a Loan Manager/Sr. Credit Associate in banks, NBFCs, Fintech, or banking. Strong understanding of loan processing, credit assessment, document verification, and fraud detection. Familiarity with banking and financial regulations, and the ability to apply them effectively in the loan verification process. Excellent attention to detail and the ability to identify discrepancies or fraudulent activities in loan applications. Strong communication and interpersonal skills to effectively interact with internal teams. Ability to work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy and attention to detail. Proficient in CRM Knowledge of credit risk assessment and financial analysis. Preferred Qualifications: Experience in handling unsecured personal loans. Familiarity with digital lending platforms and loan verification systems. Why Capital Now? Be part of a dynamic, fast-growing digital lending platform. Opportunity to make a meaningful impact by helping people access financial resources. Work in a collaborative, inclusive, and diverse work environment. Competitive salary and benefits package. Capital Now is an equal opportunity employer. We are committed to creating an inclusive environment where employees of all backgrounds and identities can thrive. We encourage candidates from diverse backgrounds to apply.
Role Summary: Your role involves following up on overdue amounts through various channels to ensure full collection and reduce defaults. Additionally, you will work closely with internal teams, including technology, product, and marketing, to enhance customer satisfaction and meet customer needs effectively. Job description 1. Responsible for monitoring the whole loan lifecycle following disbursement, including informing customers of loan information, loan repayment/renewal/part payment. 2. Quickly and efficiently resolve consumer problems. Serve as the primary point of contact for complaints and escalate problems as needed. 3. Follow up with clients for past-due amounts using a variety of channels (including phone calls, Whatsapp, and emails), ensuring 100% collection and minimizing default instances. 4. Strive to keep consumers and increase their satisfaction. 5. Work with internal teams (e.g., technology, product, and Marketing ) to meet the demands of consumers. Qualifications: - Graduate/MBA qualification - 1-5 years of experience in sales, customer service, and CRM is preferred. - Strong verbal, communication, and negotiation skills. Benefits: - Competitive compensation - Thriving work culture - Career growth Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.
Role Summary: We are looking for a dedicated and proactive Credit Associate (Loan Officer) to join our team. In this role, you will be responsible for following up with customers who have applied for loans but have not submitted the complete documentation. You will be expected to guide customers through the documentation process, ensuring they submit the required documents via our app or provide them directly for further processing. A key part of your responsibilities will include timely follow-ups, maintaining effective communication with customers, and ensuring the loan process continues smoothly. Key Responsibilities: Contact customers who have incomplete loan documentation to assist in completing their application. Guide customers through the documentation process via the app or collect the required documents directly. Follow up consistently to ensure timely submission of documents and completion of the loan process. Update and maintain customer information in CRM systems. Track and manage daily follow-up tasks, ensuring targets and timelines are met. Provide clear and detailed instructions to customers regarding documentation requirements. Ensure customer satisfaction through effective communication and problem resolution. Maintain records of all customer interactions and document progress in the CRM. Assist with any additional tasks related to loan processing as required by the team. Key Requirements: Bachelors degree (Graduate) in any field. Proven experience in customer service, tele-calling, or loan processing is a plus. Strong communication skills in English and Hindi; proficiency in other languages is a bonus. Proficient in using CRM software or willingness to learn. Ability to follow up consistently and meet deadlines. Strong attention to detail and problem-solving skills. Ability to work independently and in a team environment. Excellent interpersonal skills and a customer-focused approach. Previous experience in a financial services or FinTech company is preferred.
Role Summary: Your role involves following up on overdue amounts through various channels to ensure full collection and reduce defaults. Additionally, you will work closely with internal teams, including technology, product, and marketing, to enhance customer satisfaction and meet customer needs effectively. Job description 1. Responsible for monitoring the whole loan lifecycle following disbursement, including informing customers of loan information, loan repayment/renewal/part payment. 2. Quickly and efficiently resolve consumer problems. Serve as the primary point of contact for complaints and escalate problems as needed. 3. Follow up with clients for past-due amounts using a variety of channels (including phone calls, Whatsapp, and emails), ensuring 100% collection and minimizing default instances. 4. Strive to keep consumers and increase their satisfaction. 5. Work with internal teams (e.g., technology, product, and Marketing ) to meet the demands of consumers. Qualifications: - Graduate/MBA qualification - 1-5 years of experience in sales, customer service, and CRM is preferred. - Strong verbal, communication, and negotiation skills. Benefits: - Competitive compensation - Thriving work culture - Career growth Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.