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Customer Relationship Manager

0 years

1 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Duties and responsibilities:

  • Collecting and analyzing customer data
  • Using CRM systems to manage relationships
  • Developing new ways to meet customers’ needs
  • Handling customer complaints
  • Overseeing the interactions between customers and key team members, such as Customer Service Representatives
  • Creating and executing retention campaigns
  • Developing marketing campaigns to attract new customers
  • Collaborating with sales, marketing, customer service and operations teams to improve the customer experience.

Qualifications:

  • High school diploma or equivalent; college education is a plus.
  • Previous experience in a receptionist, customer service, or call center role is preferred.
  • Excellent verbal communication and active listening skills.
  • Professional phone etiquette and demeanor.
  • Strong organizational and multitasking abilities.
  • Familiarity with phone systems or customer relationship management (CRM) tools is a plus.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

  • Day shift

Work Location: In person

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