Customer Relationship Manager

Job Description

Dear Candidate, We are hiring for CRM for our Dwarka sec 28 location. below are the job description and requirement: Exp: min 2 years in CRM (freight forwarding company only) Salary: as per market standards Location: Delhi Job Requirement: The CRM executive is responsible for the planning, organizing, and directing; managing and evaluation of the supply chain/logistics operations in an organization. CRM also work with internal and external teams to ensure accurate shipping and delivery schedule for new and existing products. The CRM executive job description entails developing integrated logistics management systems, collaborating with other departments, including sales, marketing, and order management; accounting and shipping. It also involves performing analysis of the overall budget/expenses for the logistics operations of the organization and determining the most cost-effective and efficient means of transportation services. CRM executives are also responsible for the direct day-to-day operations to ensure achievement of cost, productivity, or accuracy, or timeliness objectives of the department, as well as manage logistics personnel and systems. They work together with logistics planners to forecast demand in their markets and build logistics plans to guarantee availability of products or services, and streamline processes and flow of goods from point of order to delivery. The CRM executive work description also entails negotiating pricing, driving improvements in supplier performance, and evaluating all viable sources of supply with the goal of minimizing costs and meeting budget constraints. In order to improve the organization’s competitive position, the CRM executive also ensures that there is a supportive and productive working relationship with vendors and other departments he major tasks, duties, and responsibilities of the logistics executive are listed in the job description example below: Provide relevant data and analysis to the operations team throughout the supply chain Responsible for harmonizing and monitoring supply chain operations Take responsibility for the success or failure of material shipping and delivery schedule Responsible for troubleshooting any concern related to international freight transportation Work with existing transportation suppliers on optimal delivery rate and routing Ensure that internal teams recommend the most advantageous transportation modes, routing, equipment or frequency Responsible for establishing specific supply chain-based performance measurement systems Direct and follow-up with incoming materials and outgoing finished products to ensure prompt delivery to customers Work with and monitor the efforts of partners in the supply chain to ensure smooth operations Responsible for utilizing logistics IT systems or software to optimize procedures Responsible for planning and tracking the shipment of final products according to customer requirements Responsible for the preparation of appropriate and accurate logistics reports for upper management Monitor deliveries and ensure customer satisfaction Responsible for maintaining accurate logs of all transportation and goods. If interested, please share your resume at hr@inext360.com Show more Show less