7 - 10 years
5 - 7 Lacs
Posted:7 hours ago|
Platform:
Work from Office
Full Time
Customer Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and concerns are promptly addressed. Client Engagement: Act as the primary point of contact for customers, providing regular updates on project progress, performance metrics, and new product offerings. Sales Support: Work closely with the sales and technical teams to understand client requirements and ensure seamless service delivery. Issue Resolution: Address customer complaints and technical issues by coordinating with internal teams to provide timely resolutions. Contract Management: Assist in managing customer contracts, ensuring compliance with agreed terms and conditions. Market Insights: Gather customer feedback and market intelligence to help refine product offerings and service strategies. Performance Monitoring: Track customer satisfaction metrics and implement strategies to improve overall experience and loyalty. Reporting & Analysis: Provide regular reports on customer interactions, complaints, and resolution status to senior management. Product Improvement: Translate key learnings from customer interactions into actionable insights for product and service improvements.
Human Development & Research Foundation
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