Customer Relationship Manager (CRM)

Looking for talented professionals with experience in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries to join our team.

Main job Location: Hyderabad

Working Mode: Fulltime

Timings: 9:00am -6:30pm (Monday -Saturday)

Package: 5LPA-8LPA

Qualification:

• Bachelor’s degree in Engineering (Electronics related field) or

• MBA in Marketing/Operations/International Business with a technical background.

Experience:

• 5–10 years of experience in Customer Relationship Management / Technical Support / Client Servicing, preferably in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries

• Proven experience handling customer complaints, technical product demonstrations, and client engagement activities.

• Exposure to international client interactions, trade expos, and defense exhibitions is highly desirable.

Role Overview:

The Customer Relationship Manager is responsible for overseeing all customer-facing activities, including complaint management, technical support, product demonstrations, and client relationship management. This role acts as a liaison between clients, internal teams, and management to ensure seamless service delivery and drive customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for customer complaints, ensuring timely resolution and maintaining records.

• Coordinate with internal teams for spare parts planning, availability, and logistics to ensure timely delivery to client bases.

• Manage gate passes and approvals by liaising with relevant authorities for smooth operations.

• Conduct and coordinate product demonstrations (physical, virtual, international) while ensuring technical readiness and facilities.

• Represent the organization at expos, defense shows, and national-level client events, ensuring seamless execution and client satisfaction.

• Oversee client interactions during high-visibility events, managing teams, logistics, and resources for successful demos.

• Maintain and update ALOClient CRM, providing regular service updates and reports to clients and senior management.

• Ensure efficient installations, training, and certification handovers to clients, while fostering strong, ongoing client relationships.

• Provide technical support and guidance during installations, troubleshooting issues, and ensuring that all products meet technical specifications before handover to clients.

Note : This positions require traveling across India and abroad as and when needed.

Minimum Service Agreement : 12 Months Service.

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person