Customer Support Division - Operations Manager

Looking for talented professionals with experience in Defense, Aerospace, Manufacturing, or High-Tech Electronics industries to join our team.

Main job Location: Hyderabad

Working Mode: Fulltime

Timings: 9:00am -6:30pm (Monday – Saturday)

Package: Negotiable

Qualification & Experience:

• Bachelor’s degree in Engineering (Electronics related field) or

• MBA with a technical background preferred.

• 5–10 years of relevant work experience

Role Overview:

The Customer Support Division (CSD) Manager is responsible for leading the internal CSD team, overseeing cross-functional operations, and ensuring efficient service delivery. The role involves resource planning, team management, process streamlining, and ensuring compliance with internal procedures to support organizational goals.

Key Responsibilities:

• Lead the CSD customer support division, ensuring effective team allocation, tracking, and timely resolution of service tickets via CRM.

• Finalize team composition and coordinate with the travel desk for team movement, travel arrangements, and bill processing.

• Conduct technical discussions with internal stakeholders and ensure proper documentation for service reports, installations, training, and certifications.

• Provide regular progress updates to senior management, ensuring compliance, accuracy, and smooth operations across cross-functional teams.

• Act as a communication bridge between field teams, management, and support functions to drive process improvement and operational efficiency.

• Monitor and ensure timely approval and clearance of bills and invoices, while ensuring the availability of spares and materials through proactive follow-up.

• Collaborate with technical teams to analyze and resolve complex service issues, ensuring that technical solutions are effectively implemented and aligned with customer requirements.

Note : This positions require traveling across India and abroad as and when needed.

Minimum Service Agreement : 12 Months Service.

Job Type: Full-time

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person