Customer Relationship Manager (CRM)

General Manager- CRM

We are looking to employ a General Manager- CRM is to oversee all Post Sales CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.

The GM of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.

Responsibilities

· Build & maintain relationships with clients.

· Escalating & resolving the concerns as raised by clients.

· Conduct business reviews to make sure that the clients are satisfied with the service.

· Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.

· Responsible for leading the Post Sales CRM Operations, payments and collections.

· Ensure regular monitoring of project progress and update the clients on the same.

· Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.

· To maintain relationships with clients and coordinate on client queries post booking formalities till possession.

· To assist clients with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

· Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.

· To identify the discrepancies and keep them into the notification of the Management at the right time.

· To prepare various reports on a daily, weekly, quarterly and monthly basis.

· Excellent communication and interpersonal skills.

· Good hands on experience in advanced excel formulas & 4QT Software. Experience in the real estate industry.

Requirement:

· Proven work experience as a CRM. Graduate/MBA with minimum experience of 10 experience.

· Solid background in customer acquisition strategies.

· Technical expertise with CRM and analytical systems.

· Knowledge of online marketing methods and best practices.

· Excellent communication writing and speaking skills along with a customer-oriented attitude.

Job Type: Full-time

Pay: ₹80,000.00 - ₹140,000.00 per month

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Real Estate Experience?

Education:

• Bachelor's (Required)

Experience:

• Customer Acquisition: 9 years (Required)
• Customer relationship management: 9 years (Required)
• online marketing : 6 years (Preferred)
• Post Sales: 6 years (Required)

Work Location: In person