Customer Relationship Manager (CRM)

0 years

3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a CRM...

Experience: 3+ Yrs

Salary: UP TO 30K

Location: Sector 10, Faridabad

Key responsibilities

  • CRM system administration: Manage, maintain, and optimize the CRM system to ensure data accuracy and system integrity.
  • Data management: Enter, update, and analyze customer data to identify trends and opportunities.
  • Reporting and analysis: Create dashboards and reports to track key performance indicators (KPIs) and provide insights to leadership.
  • Campaign management: Design and execute customer relationship and marketing campaigns to improve engagement and loyalty.
  • Collaboration: Work with marketing, sales, and customer service teams to ensure a unified customer strategy.
  • Customer support: Provide training and support to internal users of the CRM system and help resolve customer issues.
  • Process improvement: Develop and implement automation and workflows to streamline processes and improve customer retention strategies

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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