Customer Relationship Manager (CRM), CRM Executive

Role Overview

We are seeking a CRM Executive with a background in Electrical & Electronics Engineering and a basic understanding of home automation concepts. This role involves managing our CRM system, coordinating with customers and internal teams, and ensuring smooth execution of both new projects and ongoing Annual Maintenance Contracts (AMCs)

Key ResponsibilitiesCRM & Sales Support

• Maintain and update CRM database with accurate lead, customer, and project information.
• Capture, assign, and track leads across multiple sources and ensure timely follow-ups.
• Generate reports, dashboards, and MIS for management.
• Support sales team with quotations, proposals, and project documentation.

Customer Communication & Coordination

• Act as the single point of contact for customers during project execution.
• Follow up with customers for payments, project updates, and post-installation feedback.
• Coordinate with internal teams (sales, projects, service) to ensure smooth execution.

AMC Management

• Track AMC renewals and maintain an updated AMC database.
• Send timely follow-ups and reminders to customers for AMC renewal and payment.
• Schedule AMC visits and assign service teams for AMC execution.
• Monitor AMC completion status and escalate any delays or customer concerns.
• Prepare AMC performance reports for management.

Requirements

• Education: B.E./B.Tech in Electrical & Electronics Engineering (EEE) or related field.
• Basic understanding of home automation concepts (motors, controls, wiring, protocols preferred).
• 2–4 years of experience in CRM operations, service coordination, or customer support (preferably in home automation, AV, Lighting Management System (LMS), or ELV industry).
• Strong follow-up, coordination, and communication skills.
• Good proficiency in MS Excel, Drafting, and reporting.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Work Location: In person

Speak with the employer
+91 7000000000