Customer Relationship Manager

About Chefhouse:

Chefhouse is an emerging food innovation startup revolutionizing how chefs, customers, and curated suppliers connect. With a growing ecosystem and investor base, we are building scalable systems to drive transparency, efficiency, and exceptional brand trust across every stakeholder we serve.

Key Responsibilities:

• Act as the first point of contact for inbound calls from stakeholders (investors, distributors, suppliers, and others).
• Ensure all calls are attended, responded to, or followed up within a defined timeframe.
• Maintain a daily log of all calls received, missed, returned, and escalated.
• Collaborate with internal teams (e.g., operations, finance, investor relations) to provide stakeholders with accurate updates.
• Handle concerns and escalate sensitive issues to the appropriate team/person with context.
• Ensure call recordings, summaries, and stakeholder feedback are updated regularly for review.
• Generate end-of-day call reports highlighting response rates, pending follow-ups, and escalations.
• Contribute to creating a professional, courteous, and stakeholder-friendly environment in line with the Chefouse brand.

What’s Expected from You:

• 4-5 years of total experience, including at least 2 years in client or customer-facing roles.
• Strong interpersonal skills with the ability to listen, respond, and build rapport with different types of external stakeholders.
• Fluent in English and Malayalam (spoken and written).
• Highly organized with the ability to track, report, and follow up without supervision.
• Comfortable using or learning call logging/CRM software or call center platforms.
• A proactive attitude and calm demeanor, especially when handling complaints or time-sensitive concerns.
• Ability to work from the front office or coordination desk and represent the brand professionally.

Reporting To:

Operations Manager / Founder

Job Type: Full-time

Pay: ₹30,000.00 per month

Schedule:

• Day shift

Experience:

• Client Facing / Customer Facing: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 19/07/2025
Expected Start Date: 20/07/2025