Customer Relationship Manager

Role & responsibilities : Customer Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Serve as the primary point of contact for clients, ensuring their needs are met and providing personalized service. Address customer complaints or concerns, working with relevant departments to resolve issues quickly and effectively. Order Management and New Client Onboarding: Receive and onboard new clients, ensuring a seamless and efficient integration into company systems. Process client orders, track their status, and coordinate with the dispatch team to ensure timely delivery. Monitor payment details and follow up on any discrepancies or overdue invoices. Data Analysis and Sales Opportunities: Analyze customer data and feedback to identify trends, opportunities for upselling, and cross-selling products or services. Collaborate with the sales and marketing teams to align customer needs with appropriate company offerings. Utilize CRM software to track customer interactions, orders, and payment status, ensuring the team has accurate, up-to-date information. Team Collaboration: Work closely with internal teams such as sales, marketing, and customer support to ensure customer satisfaction. Ensure all relevant departments are informed about client issues, order status, and any updates that affect service delivery. Customer Retention & Satisfaction: Proactively reach out to clients to gather feedback, address concerns, and ensure continued satisfaction. Provide solutions to improve customer loyalty and minimize churn. Prepare reports to track customer satisfaction, order status, and overall relationship health. Preferred candidate profile We are seeking an experienced and dynamic Customer Relationship Manager (CRM) to develop and maintain strong, long-lasting relationships with our clients. This role involves addressing customer inquiries, handling complaints, analyzing customer feedback for opportunities, and collaborating with sales, marketing, and support teams to ensure client satisfaction. The CRM will also be responsible for overseeing new client acquisition, order processing, dispatch, and payment details.