Customer Relationship Manager

0 - 3 years

0 Lacs

Posted:3 weeks ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

The CRM – Residentials is responsible for handling end-to-end customer service and relationship management post-booking to handover. The role focuses on ensuring timely communication, documentation, coordination with internal teams, and enhancing customer satisfaction throughout the customer journey and Vendor Management.

Key Responsibilities:

  • Customer Onboarding & Coordination:
  • Manage customer interactions post-sale until possession.
  • Act as a single point of contact for residential clients.
  • Welcome calls, orientation, and document collection.
  • Documentation & Compliance:
  • Coordinate agreements (Sale Deed, AOS, etc.) and necessary documentation.
  • Ensure legal and compliance formalities are complete on time.
  • Payments & Invoicing:
  • Coordinate demand letters, follow up on payment schedules.
  • Work with the accounts and sales team to track collections.
  • Share receipts and manage customer queries related to payments.
  • Possession & Handover:
  • Schedule and coordinate property handovers.
  • Ensure snagging, final inspections, and customer readiness.
  • Collect feedback and resolve any handover-related issues.
  • Complaint Management:
  • Record, escalate, and resolve customer complaints effectively.
  • Coordinate with internal teams (engineering, maintenance, etc.) for resolutions.
  • Customer Communication:
  • Share project updates, construction progress, handover timelines.
  • Conduct customer meets or webinars as necessary.

Job Type: Full-time

Pay: From ₹45,000.00 per month

Ability to commute/relocate:

  • Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • CRM: 3 years (Required)

Work Location: In person

Application Deadline: 12/07/2025
Expected Start Date: 09/07/2025

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