Customer Relationship Manager

1 years

0 Lacs

Posted:1 day ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Job Description- Customer Support

Experience- 1+ yr
Job Location- Pitampura, Delhi

We are looking for a motivated and empathetic Telecaller (CRM) – Customer Support & Feedback to join our team. In this role, you will be responsible for handling customer queries, collecting feedback, resolving issues, and ensuring a positive customer experience. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

  • Make outbound calls to customers for post-service/product feedback and support.
  • Receive inbound calls and assist customers with their concerns or queries.
  • Record feedback, complaints, or suggestions and escalate critical issues to the concerned team.
  • Maintain a professional and courteous approach on all calls.
  • Accurately log customer interactions in the system or CRM.
  • Follow up on unresolved issues to ensure timely resolution and customer satisfaction.
  • Share customer insights with the relevant departments to improve service quality.
  • Meet daily call and reporting targets.

Requirements:

  • Minimum qualification: Graduate preferred
  • 1+ years of experience in telecalling or customer support.
  • Excellent communication skills in [English/Hindi]
  • Polite, patient, and empathetic attitude.
  • Good listening and problem-solving skills.
  • Basic knowledge of computers and call logging tools.
  • Ability to work independently and in a team environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

  • Day shift

Work Location: In person

Speak with the employer
+91 9999571517

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