Customer Relationship Management & Sales

As a Customer Relationship Management Executive in Delhi, you will be responsible for developing and maintaining long-term relationships with key customers. Your role will involve ensuring customer satisfaction, addressing issues promptly, and collaborating with various departments to improve the overall customer experience. Key Responsibilities: - Build and maintain strong, long-lasting client relationships. - Serve as the lead point of contact for all customer account management matters. - Ensure timely and successful delivery of solutions according to customer needs. - Conduct regular customer satisfaction surveys and report findings. - Handle and resolve customer complaints efficiently. - Collaborate with the sales team to identify and grow opportunities within the territory. - Work with internal teams to enhance the overall customer experience. Qualifications: - Bachelor's degree in Commerce, Math, Marketing, or a related field. - Proven work experience in Customer Relationship Management or Sales Account roles. - Strong experience with MS Office applications such as PowerPoint and Excel. - Ability to deliver client-focused solutions and manage multiple account management projects simultaneously. - Excellent communication skills, both verbal and written. - Strong analytical, problem-solving skills, and negotiation abilities. As a successful candidate, you should possess a customer-focused mindset, professionalism, the ability to work independently and as part of a team, and be proactive and results-oriented.,