Customer Relationship Management & Sales

Job Description

Location: Delhi Department: Customer Service/Customer Relations Reports To: Manager (Sales & Marketing) Job Summary: The Customer Relationship management executive is responsible for developing and maintaining long-term relationships with key customers. This role ensures that customers are satisfied with the company's products or services, addresses any issues promptly, and works towards improving the overall customer experience. The CRM will work closely with various departments to ensure customer needs are met and to foster a customer-centric company culture. Key Responsibilities: Relationship Management: · Build and maintain strong, long-lasting client relationships. · Serve as the lead point of contact for all customer account management matters. Customer Satisfaction:- · Ensure the timely and successful delivery of solutions according to customer needs and objectives. · Conduct regular customer satisfaction surveys and report findings to management. Problem Resolution: · Handle and resolve customer complaints promptly and efficiently. · Identify and resolve issues or escalate as necessary to ensure customer satisfaction Sales Support: · Assist with high-severity requests or issue escalations as needed. · Collaborate with the sales team to identify and grow opportunities within the territory. Collaboration and Communication: · Work with internal teams to improve the entire customer experience. · Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs Qualification: · Bachelor’s degree in Commerce, Math, Marketing, or related field. · Proven work experience as a Customer Relationship,Sales Account or a relevant role. · Solid experience with MS Office (PowerPoint &MS Excel). · Experience delivering client-focused solutions to customer needs. · Proven ability to manage multiple account management projects simultaneously while maintaining sharp attention to detail. · Strong verbal and written communication skills. · Excellent listening, negotiation, and presentation abilities. · Strong analytical and problem-solving skills. Personal Attributes: · Customer-focused mind-set. · High degree of professionalism. · Ability to work independently and as part of a team. · Proactive and results-oriented. Show more Show less