Customer Relationship Management Manager

As a Customer Relation Manager, you will be responsible for developing and implementing strong CRM strategies to enhance customer loyalty and retention. Your role will involve conducting quality assurance surveys to assess customer satisfaction and utilizing the data to address areas of concern. It will be essential for you to determine the structure of the CRM system and ensure its seamless operation across all relevant departments within the organization. Direct communication with customers through the CRM system to promptly resolve any issues they may have will be a key aspect of your responsibilities. Monitoring customer behavior and devising strategies to drive profitability will be vital in your role. Maintaining and fostering customer relationships to boost ROI, retention rates, and overall satisfaction will also be part of your duties. Furthermore, you will be expected to identify potential new customers and target markets, sharing this information with relevant departments to optimize profitability. If you have 1-2 years of experience in a similar role and are interested in this opportunity, please send your CV to ebinelfred@gmail.com.,