Customer Relationship Management Executive

As a CRM Executive at our company, your role will involve managing the CRM system and maintaining an up-to-date customer database. You will be responsible for preparing and sending quotations as per client requirements, handling customer enquiries, and providing timely responses. Additionally, you will need to coordinate with the sales & operations teams for order execution, generate reports to support sales strategy and decision-making, and maintain harmonious customer relationships to foster long-term loyalty. Your key responsibilities will include: - Managing the CRM system and maintaining an up-to-date customer database. - Preparing and sending quotations as per client requirements. - Handling customer enquiries and providing timely responses. - Coordinating with sales & operations teams for order execution. - Generating reports to support sales strategy and decision-making. - Maintaining harmonious customer relationships to foster long-term loyalty. To excel in this role, you should possess the following qualifications & skills: - Graduate in Engineering or a related field. - Experience in CRM or Sales Coordination. - Strong communication and follow-up skills. - Proficiency in MS Office and CRM tools. - Detail-oriented, customer-focused, and proactive.,