Customer Relationship Management Executive

• Job Title: CRM Executive
• Experience Required: 1–2 Years
• Location: Kanpur
• Employment Type: Full-Time

Company Overview:

4Fox Business Solutions is a leading digital marketing and e-commerce growth partner, headquartered in Kanpur with a presence in Jaipur and Noida. As a certified Amazon SPN company, we specialize in empowering businesses to scale through data-driven strategies, marketplace management, and technology solutions.

Job Overview:

We are looking for a dynamic and detail-oriented CRM Executive with 1–2 years of experience, preferably from an e-commerce or service/software-based company. The role involves managing customer interactions, resolving client queries, ensuring smooth communication, and maintaining a high level of customer satisfaction.

Key Responsibilities:

 Serve as the primary point of contact for customer and client inquiries across various channels (email, calls, chat).

 Handle post-sales communication and maintain strong relationships with existing clients.

 Resolve customer queries related to services, order updates, escalations, and platform issues in a timely and professional manner.

 Coordinate with internal departments (e-commerce, operations, technical, etc.) to ensure prompt resolution of issues.

 Update CRM systems with client communication, case history, feedback, and status.

 Follow up on customer satisfaction and collect feedback for internal quality improvements.

 Assist with onboarding and educating new clients about services, platform usage, and processes.

Required Skills and Qualifications:

 1–2 years of experience in a CRM, customer service, or client servicing role, preferably in the e-commerce or service industry.

 Strong communication and interpersonal skills.

 Good problem-solving ability with a customer-first attitude.

 Familiarity with CRM tools (e.g., Zoho)..

 Ability to work independently as well as in a team-oriented environment.

 Proficiency in MS Office, Excel, and handling data entry/reporting. Preferred Qualifications:

 Bachelor’s degree in Business Administration, Marketing, or related fields.

 Experience in managing B2B or D2C client accounts.

 Ability to multitask and manage customer expectations in a fast-paced environment.

Contact for Application: Mudassara Fatima 9236398147 or mudassara.fatima@4foxbusiness.com

Website: 4foxbusiness.com