Customer Relationship Executive

A Customer Relationship Executive (CRE) focuses on building and maintaining strong client relationships, ensuring customer satisfaction, and driving business growth. Key responsibilities include managing client interactions, resolving issues, and identifying opportunities to enhance the customer experience. CREs act as a vital link between the company and its clients, collaborating with internal teams to meet client needs and improve overall satisfaction. Key Responsibilities:

• Client Relationship Management:Building and nurturing strong relationships with key clients, acting as the primary point of contact.
• Customer Satisfaction:Ensuring client satisfaction through proactive problem-solving, addressing inquiries and concerns promptly and effectively.
• Communication:Effectively communicating with clients, understanding their needs, and providing relevant information about products and services.
• Issue Resolution:Addressing and resolving customer complaints and issues efficiently and professionally, striving for first-contact resolution.
• Feedback & Reporting:Gathering and communicating customer feedback to relevant teams, providing insights into customer trends and issues.
• Collaboration:Working closely with internal teams (sales, marketing, customer service) to ensure seamless communication and a positive customer experience.
• Upselling/Cross-selling:Identifying opportunities to promote additional products or services to existing clients.
• Data Management:Maintaining accurate and up-to-date customer records within the CRM system.
• Process Improvement:Contributing to the development and implementation of strategies to improve the overall customer experience.
• Performance Measurement: Tracking and reporting on key performance indicators (KPIs) related to customer satisfaction, retention, and revenue growth.

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM systems and other relevant software.
• Ability to build rapport and establish trust with clients.
• Proactive and results-oriented approach.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Knowledge of the company's products and services.
• Empathy and understanding of customer needs

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• CUSTOMER SUPPORT : 3 years (Required)
• Customer Relationship Executive: 3 years (Required)
• FLUENT ENGLISH: 3 years (Required)

Work Location: In person