Customer Relationship Executive

Title: Customer Relaonship Executive
Location: ChennaiDepartment: Customer Service / Sales SupportKey Responsibilies1. Enquiry & Lead Managemento Handle all incoming customer enquiries via phone, email, or walk-ins.o Maintain enquiry records and update CRM/lead tracker.o Ensure mely follow-up on all leads and convert them into sales opportunies.2. Order & Documentaon Processo Coordinate with sales team for order confirmaon.o Prepare and send quotaons and invoices to customers.o Maintain stock reports in coordinaon with the inventory team.3. Payment Coordinaono Follow up with customers for mely payment collecons.o Send payment reminders and confirmaons.o Share payment acknowledgements with the Accounts Department for reconciliaon.4. Dispatch & Delivery Coordinaono Work closely with the dispatch/logiscs team to ensure mely delivery of products.o Track order status and keep customers updated.o Resolve any delivery-related queries or issues.5. Installaon & Service Follow-upo Coordinate with the service/technical team for installaon scheduling.o Confirm successful installaon with customers.o Follow up post-delivery for customer feedback and service requirements.6. Customer Relaonship & Retenono Maintain a strong relaonship with exisng customers for repeat business.o Address customer queries, complaints, and escalate unresolved issues to theconcerned department.o Conduct regular follow-ups for prevenve maintenance and service reminders.7. Reporng & Coordinaono Prepare daily/weekly reports on enquiries, leads, payments, and service status.o Share updates with the Sales/Operaons Manager regularlyo Ensure smooth communicaon between Sales, Accounts, Dispatch, and Serviceteams.Key Skills Required

• Strong communicaon & interpersonal skills
• Good knowledge of MS Office / CRM tools
• Time management & multasking ability
• Customer-focused approach with problem-solving skills
• Basic understanding of invoicing and payment follow-up