Customer Relationship Executive

Department: Customer Service / Front Office
Location: Neeramankara
Industry: Automotive – Two-Wheeler Service Center

Job Summary:

The Customer Relationship Executive (CRE) is responsible for managing customer interactions at the service center, ensuring a smooth and satisfactory experience from vehicle drop-off to delivery. The CRE acts as a bridge between customers and the service team, addressing customer concerns, updating service status, and promoting additional services.

Key Responsibilities

1.Customer Handling:

• Greet and attend walk-in customers professionally.
• Understand customer service requirements and open job cards.
• Explain service packages, estimated costs, and timelines.

2.Service Coordination:

• Coordinate with technicians and the service manager to track service progress.
• Update customers about delays, approvals, or issues with their vehicles.

3.Sales & Promotion:

• Upsell value-added services (VAS) such as polishing, AMC (Annual Maintenance Contract), and accessories.
• Promote service offers, loyalty programs, or extended warranties.

4.Documentation:

• Maintain accurate records of job cards, invoices, and customer feedback.
• Ensure proper billing and explain charges to customers.

5.Customer Follow-up:

• Conduct follow-up calls for service reminders and post-service feedback.
• Handle complaints and escalate unresolved issues to the Service Manager.

6.Daily Reporting:

• Submit daily reports on job cards opened, vehicles delivered, and customer feedback.

Job Type: Full-time

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person