Customer Relationship Executive

US Accounting Coach is a leading institute specializing in US Accounting, Taxation, and Payroll training. We help aspiring professionals and working accountants build strong careers with practical, industry-focused knowledge.

Position Overview:

We are seeking a Customer Relationship Executive to manage client interactions, provide support to students, and maintain strong relationships with our learners and corporate clients. The role requires excellent communication skills, empathy, and a customer-first mindset to ensure a seamless learning and service experience.

Key Responsibilities:

• Act as the primary point of contact for students, prospects, and corporate clients.
• Handle inbound inquiries (calls, emails, messages) and provide timely and accurate information.
• Build and maintain long-term relationships with students by offering guidance and support throughout their learning journey.
• Maintain student records and update CRM systems with accuracy.
• Assist in enrollment, course coordination, and resolving student queries.
• Collect feedback from students and ensure continuous improvement in customer service.
• Collaborate with the sales and academic teams to ensure smooth delivery of programs.
• Follow up with prospects and support in lead nurturing.
• Support in retention and engagement activities for existing students.

Requirements:

• Bachelor’s degree in Business Administration, Commerce, or a related field.
• 1–3 years of experience in customer service, relationship management, or academic counseling (preferred in education/training sector).
• Strong communication (English, Hindi, Gujarati) and interpersonal skills.
• Problem-solving attitude with patience and empathy.
• Good organizational skills with attention to detail.
• Proficiency in MS Office, Google Workspace, and CRM tools.

What We Offer:

• Competitive salary with performance-based incentives.
• Professional growth opportunities in the EdTech and Accounting training industry.
• Supportive work environment with opportunities to learn US Accounting fundamentals.
• Chance to contribute to the career success of students and professionals.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person