Customer Relationship Executive

As a Customer Relationship Executive (CRE) at our company, you will play a crucial role in managing customer interactions, ensuring their satisfaction, and building long-term relationships. Your primary responsibilities will involve being the initial point of contact for customers, addressing their queries, resolving complaints, and guiding them through our product offerings. You will greet and assist customers professionally through various channels such as in-person, phone, or email, understanding their needs and providing suitable solutions. Timely follow-up on customer inquiries, leads, or complaints will be essential to maintain customer satisfaction. Keeping detailed records of customer interactions in the CRM system, assisting in after-sales support, and collaborating with other teams to ensure end-to-end customer satisfaction are key aspects of this role. Additionally, you will collect and analyze customer feedback to suggest service improvements, promote products or services when relevant, and handle appointment scheduling, documentation, and follow-ups. A Bachelor's degree in Business Administration, Marketing, or a related field is required, along with at least 2-3 years of experience in customer service or client-facing roles. Strong communication, interpersonal, and problem-solving skills are essential, as well as the ability to multitask and work effectively in a fast-paced environment. Proficiency in MS Office and CRM tools is necessary, along with fluency in both [local language] and English. Preferred skills include industry-specific experience (e.g., automotive, real estate, banking), the ability to quickly build rapport and maintain professional relationships, and a positive, customer-first attitude. This is a full-time position with working hours [Insert working hours e.g., 10 AM - 7 PM, Monday to Saturday]. If you are interested in this role, please send your updated resume to hr.vanessainteriors@gmail.com or contact us at 8019387373. English language proficiency is preferred, and the work location is in person. Job Type: Full-time,