Customer Relationship Executive

Job Description

We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings. Key Responsibilities: - Greet and assist customers professionally in-person, via phone, or email. - Understand customer needs and provide appropriate solutions or recommendations. - Follow up on customer inquiries, leads, or complaints to ensure timely resolution. - Maintain detailed records of customer interactions and transactions in the CRM system. - Assist in after-sales support and relationship building activities. - Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction. - Collect and analyze customer feedback to suggest improvements in service delivery. - Promote and upsell products or services when appropriate. - Handle appointment scheduling, documentation, and follow-ups. Requirements: - Bachelor’s degree in Business Administration, Marketing, or a related field. - 2–3 years of experience in customer service or client-facing roles preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and handle pressure in a fast-paced environment. - Proficiency in MS Office and CRM tools. - Fluent in [local language] and English (or other required languages). Preferred Skills: - Experience in [industry-specific experience, e.g., automotive, real estate, banking]. - Ability to build rapport quickly and maintain professional relationships. - Positive attitude and a customer-first mindset. Working Hours: [Insert working hours – e.g., 10AM – 7 PM, Monday to Sat Compensation: We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings. Key Responsibilities: - Greet and assist customers professionally in-person, via phone, or email. - Understand customer needs and provide appropriate solutions or recommendations. - Follow up on customer inquiries, leads, or complaints to ensure timely resolution. - Maintain detailed records of customer interactions and transactions in the CRM system. - Assist in after-sales support and relationship building activities. - Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction. - Collect and analyze customer feedback to suggest improvements in service delivery. - Promote and upsell products or services when appropriate. - Handle appointment scheduling, documentation, and follow-ups. Requirements: - Bachelor’s degree in Business Administration, Marketing, or a related field. - 2–3 years of experience in customer service or client-facing roles preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and handle pressure in a fast-paced environment. - Proficiency in MS Office and CRM tools. - Fluent in [local language] and English (or other required languages). Preferred Skills: - Experience in [industry-specific experience, e.g., automotive, real estate, banking]. - Ability to build rapport quickly and maintain professional relationships. - Positive attitude and a customer-first mindset. Working Hours: [Insert working hours – e.g., 10AM – 7 PM, Monday to Sat We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings. Key Responsibilities: - Greet and assist customers professionally in-person, via phone, or email. - Understand customer needs and provide appropriate solutions or recommendations. - Follow up on customer inquiries, leads, or complaints to ensure timely resolution. - Maintain detailed records of customer interactions and transactions in the CRM system. - Assist in after-sales support and relationship building activities. - Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction. - Collect and analyze customer feedback to suggest improvements in service delivery. - Promote and upsell products or services when appropriate. - Handle appointment scheduling, documentation, and follow-ups. Requirements: - Bachelor’s degree in Business Administration, Marketing, or a related field. - 2–3 years of experience in customer service or client-facing roles preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and handle pressure in a fast-paced environment. - Proficiency in MS Office and CRM tools. - Fluent in [local language] and English (or other required languages). Preferred Skills: - Experience in [industry-specific experience, e.g., automotive, real estate, banking]. - Ability to build rapport quickly and maintain professional relationships. - Positive attitude and a customer-first mindset. Working Hours: [Insert working hours – e.g., 10AM – 7 PM, Monday to Saturday We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings. Key Responsibilities: - Greet and assist customers professionally in-person, via phone, or email. - Understand customer needs and provide appropriate solutions or recommendations. - Follow up on customer inquiries, leads, or complaints to ensure timely resolution. - Maintain detailed records of customer interactions and transactions in the CRM system. - Assist in after-sales support and relationship building activities. - Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction. - Collect and analyze customer feedback to suggest improvements in service delivery. - Promote and upsell products or services when appropriate. - Handle appointment scheduling, documentation, and follow-ups. Requirements: - Bachelor’s degree in Business Administration, Marketing, or a related field. - 2–3 years of experience in customer service or client-facing roles preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and handle pressure in a fast-paced environment. - Proficiency in MS Office and CRM tools. - Fluent in [local language] and English (or other required languages). Preferred Skills: - Experience in [industry-specific experience, e.g., automotive, real estate, banking]. - Ability to build rapport quickly and maintain professional relationships. - Positive attitude and a customer-first mindset. Working Hours: [Insert working hours – e.g., 10AM – 7 PM, Monday to Sat We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings. Key Responsibilities: - Greet and assist customers professionally in-person, via phone, or email. - Understand customer needs and provide appropriate solutions or recommendations. - Follow up on customer inquiries, leads, or complaints to ensure timely resolution. - Maintain detailed records of customer interactions and transactions in the CRM system. - Assist in after-sales support and relationship building activities. - Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction. - Collect and analyze customer feedback to suggest improvements in service delivery. - Promote and upsell products or services when appropriate. - Handle appointment scheduling, documentation, and follow-ups. Requirements: - Bachelor’s degree in Business Administration, Marketing, or a related field. - 2–3 years of experience in customer service or client-facing roles preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and handle pressure in a fast-paced environment. - Proficiency in MS Office and CRM tools. - Fluent in [local language] and English (or other required languages). Preferred Skills: - Experience in [industry-specific experience, e.g., automotive, real estate, banking]. - Ability to build rapport quickly and maintain professional relationships. - Positive attitude and a customer-first mindset. Working Hours: [Insert working hours – e.g., 10AM – 7 PM, Monday to Sat We are looking for a proactive and personable Customer Relationship Executive (CRE) to manage customer interactions, ensure a high level of satisfaction, and foster long-term relationships. The ideal candidate will serve as the first point of contact for customers, addressing queries, resolving complaints, and guiding clients through our services or product offerings. Key Responsibilities: - Greet and assist customers professionally in-person, via phone, or email. - Understand customer needs and provide appropriate solutions or recommendations. - Follow up on customer inquiries, leads, or complaints to ensure timely resolution. - Maintain detailed records of customer interactions and transactions in the CRM system. - Assist in after-sales support and relationship building activities. - Collaborate with the sales, operations, and service teams to ensure end-to-end customer satisfaction. - Collect and analyze customer feedback to suggest improvements in service delivery. - Promote and upsell products or services when appropriate. - Handle appointment scheduling, documentation, and follow-ups. Requirements: - Bachelor’s degree in Business Administration, Marketing, or a related field. - 2–3 years of experience in customer service or client-facing roles preferred. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and handle pressure in a fast-paced environment. - Proficiency in MS Office and CRM tools. - Fluent in [local language] and English (or other required languages). Preferred Skills: - Experience in [industry-specific experience, e.g., automotive, real estate, banking]. - Ability to build rapport quickly and maintain professional relationships. - Positive attitude and a customer-first mindset. Working Hours: [Insert working hours – e.g., 10AM – 7 PM, Monday to Satarday To Apply: Send Your Updated Resume to hr.vanessainteriors@gmail.com or 8019387373 Would you like this customized for a specific industry or companey Job Type: Full-time Pay: ₹12,000.00 - ₹19,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8019387373