Customer Relationship Executive

Company Description

Mahindra First Choice Wheels is India’s leading used auto platform business, organizing the market by aggregating demand and supply. With the largest pan-India used car retailing network and fast-growing partnerships, Mahindra First Choice procures used vehicles efficiently. The company also operates carandbike.com, the #2 auto-content portal in the country and holds a dominant share in providing enterprise solutions for banks, NBFCs, insurance companies, and OEMs. As part of the diversified Mahindra Group, the company has attracted investments from prestigious entities like Valiant Capital, Phi Capital, and Cox Automotive.

Role Description

This is a full-time, on-site Customer Relationship Executive role located in Mumbai. The Customer Relationship Executive will be responsible for managing and enhancing customer relationships, addressing customer queries and concerns, providing product and service information, and generating sales leads. The role also includes coordinating with various departments to ensure customer satisfaction, maintaining customer records, and using CRM systems effectively.

Qualifications

• Customer Relationship Management, Customer Support, and Client Interaction skills
• Sales, Lead Generation, and Target Achievement abilities
• Strong Communication, Interpersonal, and Problem-solving skills
• Proficiency in using CRM software and MS Office applications
• Excellent Organizational and Time Management skills
• Ability to work independently and as part of a team
• Experience in the automotive industry is a plus
• Bachelor's degree in Business, Marketing, or related field