Customer Relationship Executive

Key Responsibilities

1. Customer Relationship Management

• Serve as the primary point of contact for customers.
• Build long-term, trusted relationships to enhance customer loyalty.
• Maintain regular communication to understand customer needs and expectations.

2. Customer Support & Issue Resolution

• Respond promptly to customer queries via phone, email, or in-person.
• Resolve complaints efficiently while ensuring a positive customer experience.
• Escalate complex issues to relevant departments when necessary.

3. Sales & Upselling

• Identify opportunities to upsell or cross-sell company products/services.
• Assist in achieving sales and customer retention targets.
• Provide product knowledge and support to help customers make informed decisions.

4. Documentation & Reporting

• Maintain records of customer interactions and transactions.
• Prepare reports on customer feedback, satisfaction levels, and service trends.
• Update CRM systems with accurate customer information.

5. Coordination with Internal Teams

• Collaborate with sales, operations, and service teams to deliver seamless customer service.
• Share customer insights and feedback to help improve products and processes.

Required Skills & Qualifications

• Bachelor’s degree (Business, Marketing, or related field preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to handle multiple customer accounts and prioritise tasks.
• Proficiency in CRM software and MS Office tools.

Preferred Attributes

• Positive attitude and customer-first mindset.
• Ability to work under pressure and meet deadlines.
• Experience in customer service or client-facing roles.
• Strong negotiation and relationship-building skills.

Work Environment

• Full-time position
• May require occasional travel or client visits
• Office or hybrid working model based on company policy

Work location:- Koramanagala

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person