Customer Relationship Executive

About the Role

We are looking for a proactive and well-spoken Customer Relationship Executive to manage day-to-day communication with clients, provide updates, ensure smooth coordination, and support payment follow-ups.
The role is office-based, focusing on maintaining excellent customer relationships through timely responses and accurate information sharing.

Key Responsibilities

• Make regular follow-up calls/messages for payment collections and ensure timely updates.
• Share order status updates, delivery timelines and clarifications with clients.
• Maintain updated records of client discussions, commitments, and follow-up actions.
• Collect customer feedback, suggestions, and concerns; escalate to the concerned team.
• Track inactive clients and assist the sales team in reactivation efforts.
• Support the sales/operations team by coordinating daily communication with clients.
• Maintain a CRM/Excel-based customer tracking sheet with 100% accuracy
• Handle basic customer queries politely and professionally.

Required Skills & Competencies

• Strong verbal communication and telephone etiquette.
• Good listening skills and customer-handling ability.
• Confidence in follow-ups, reminders, and payment-related conversations.
• Ability to clearly communicate updates and manage multiple clients.
• Basic proficiency in MS Excel, WhatsApp Business, and email communication.
• Organised, disciplined, and consistent with daily reporting.
• Ability to stay calm, polite, and professional in all situations.

Language Requirements

• Malayalam – Mandatory
• English – Mandatory
• Hindi – Added Advantage

Education

• Any graduate (B.Com/BBA/BCA/B.A preferred but not compulsory).
• Freshers with excellent communication skills may also apply.

Experience

• 0–3 years experience in customer service, tele-calling, coordination, or admin roles.
• Experience in jewellery/luxury/sales support roles is an advantage
• Prepare daily/weekly CRE activity reports for the reporting manager.

Growth & Learning Opportunities

• Strong grounding in customer communication and relationship management.
• Exposure to client behaviour, feedback analysis, and retention activities.
• Opportunity to grow.

Job Types: Full-time, Permanent, Contractual / Temporary

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Deadline: 01/12/2025
Expected Start Date: 01/12/2025