Customer Relationship Executive

Job Title: Customer Relationship Executive - Project Delivery

Location: Chennai

Fresher

Employment Type: Full-time

About the Role

We are looking for a Customer Relationship Executive - Project Delivery who can work closely with our clients to ensure smooth implementation of our solutions, train end-users, and act as a bridge between customers and the internal development team.

This role involves regular travel to client locations, understanding their requirements, coordinating project delivery, and making sure customers are happy and confident using the product.

Key Responsibilities

Project Implementation

Visit client locations to implement and configure the software/solution as per requirements.

Coordinate with internal teams to ensure timely and successful project Go-live.

Perform basic testing and validation at the client side.

Client Relationship & Support

Be the primary point of contact for assigned customers during implementation.

Understand client pain points and communicate them clearly to the development / tech team.

Ensure smooth onboarding and handholding in the initial usage phase.

User Training

Conduct product / software training sessions for end-users (onsite & online).

Prepare basic user manuals, videos, or FAQs if needed.

Collect feedback from users and suggest improvements.

Coordination with Development Team

Clearly document client requirements, changes, and issues.

Share structured feedback, feature requests, and bugs with the development team.

Follow up on open tickets and keep the client updated on status.

Reporting & Documentation

Maintain visit reports, training logs, and implementation status updates.

Update CRM / project tracking tools with the latest client information.

Must Have Requirements

Education: Any Bachelor’s degree (B.E / B.Tech / B.Com / B.Sc / BBA / others accepted).

Laptop: Candidate must have a personal laptop.

Two-Wheeler: Bike and valid driving licence are mandatory for client visits.

Good communication in English (spoken & written).

Ability to explain technical things in simple language to non-technical users.

Strong logical thinking and ability to handle on-ground issues calmly.

What We Offer

Exposure to real- client projects and business processes.

Opportunity to work closely with both tech teams and business users.

Learning environment with scope to grow into Project Lead / Customer Success / Product Specialist roles.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Application Question(s):

• Only apply tamil nadu and chennai candidates

Location:

• Ramapuram, Chennai, Tamil Nadu (Required)

Work Location: In person